Amee Fairley

• Identified issues, analysed information and provided solutions to problems.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Met schedule using excellent planning and coordination skills.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Carefully reviewed each invoice and requisition for payment, resolving errors prior to processing.
• Maintained confidentiality of customer information, adhering to data protection laws and bank privacy policies.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

• Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
• Assisted with processing cash and card payments at a busy supermarket checkout, calculating and providing correct change when necessary.
• Verified customers' age by checking ID for restricted items in line with Challenge 25.
• Handled customer returns, refunds and exchanges at customer service desk.
• Packaged customer purchases, doubling up bags for heavy items.
• Adhered to health and safety guidelines, reporting any concerns and incidents to duty manager for further action.

• Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
• Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
• Engaged in respectful communication, respecting the dignity of those in care.
• Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
• Supported residents with mobility issues, using equipment safely to aid movement.
• Promoted and encouraged independence while assisting patients with daily routines.
• Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
• Managed challenging behaviour sensitively, adopting a person-centred approach.
• Applied principles of safeguarding and protection in all interactions, recognising and reporting any concerns about patient welfare.
• Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
• Participated in training sessions, continuously improving care techniques and knowledge.

I worked at this bar alongside my catering assistant role. My duties within this job were.

• Kept bar stocked and organised for easy access and quick service to customers.
• Took customer orders and prepared drinks following best practices for each type.
• Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
• Washed and put away glassware after customer use, maintaining ready stock for customer service.
• Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
• Verified customer age using official government identifications prior to serving alcohol.
• Collected customer payments and balanced receipts daily to maintain accurate totals.

• Maintained clean and tidy appearance, wearing protective equipment when necessary.
• Cleaned and sanitised tableware and chafing dishes before and after catering event to maintain hygiene standards.
• Observed customer requests concerning allergens and dietary requirements.
• Deep-cleaned equipment and food preparation areas.
• Upheld health and safety standards to protect staff and customers.
• Kept clean, tidy kitchen to minimise health and safety risks to residents.
• Stored food safely and at correct temperatures.
• Handled customer complaints with professionalism and patience, resolving issues promptly to maintain positive relationships.
• Operated cash registers in line with cash handling procedures.
• Completed daily cleaning and restocking checklists to support kitchen operations.
• Dealt with guests' queries and requests politely.