Cheong Lean (Dolice) LAU

· Process and set up range of payments including: BACS, Faster Payments, Standing order, Cheque and Giro Credits.

· Check and verify team members work

· Investigate and aim to resolve any operational processing issues, general payment queries and process the return of inapplicable funds.

· Processing all clearing payment transactions

· Supporting the reconciled accounts, managed audits and updated financial records with remarkable accuracy.

· Support with the reviewing and documenting of established business procedures for new comers

· Provide training to new comer and assist with modify the team’s policy and procedure

· Operate tills, handle and reconcile cash, card payment and e-payments daily

· Update sales analysis report daily and weekly to head office in Germany

· In charge of the flagship store’s email account to handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

· Responsible for after-sales service for UK market. Liaise with repair centre in Germany to track of the repairing process and update customers to manage expectation.

· Use CEGID to manage inventory and stock control including shipping and packing.

· Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.

· Manage inventory and stock control by proficient use of SAP to carry out stock check.

· Provide reports to head office on sales and customer analysis to achieve KPI

· Manage CRM to ensure service meets customers’ expectations

· Achieve and exceed annual sales target, received recognition for exceeding £1million sales target in two consecutive year