Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Amber-Rose McAvoy

Stanley ,Durham

Summary

Dedicated professional with expertise in food service equipment use and exceptional communication skills. A friendly and welcoming presence, recognised as a quick learner eager to contribute effectively to team success. A creative and hardworking individual with a passion for learning new skills. Eager to apply my talents and abilities to creative roles. As well as being flexible and willing to take on any challenge, i am a fast learner and eager to grow professionally.

Overview

2
2
years of professional experience

Work History

Banquet and conference waitress

Beamish Hall Hotel
Durham, Durham
06.2024 - 02.2025
  • Polished glasses and cutlery to pristine standards.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Prepared tables for guests and reset tables between customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Attended to customer's needs proactively for first-class waiting service.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Intern

High Street Quilting
Durham , Durham
04.2023 - 05.2023
  • Gave advice to customers
  • Helped with payments
  • Cleaned up
  • Made coffees
  • Helped customers with personal projects
  • Adapted to new situations and learned new skills quickly.
  • Showed initiative and willingness to take on new challenges.
  • Made positive contributions to team and workplace, consistently exceeding expectations.
  • Sought feedback actively and used it to improve performance.
  • Communicated ideas and information clearly and concisely, both verbally and in writing
  • Monitored stock to maintain consistent supply for inventory.

Education

Diploma of Higher Education - Fine Art (art and design)

New College Durham
Durham
09/2023 -

GCSEs - All

Durham community business college
Durham
09/2018 - 06/2023

Skills

  • Food service equipment use
  • Communication skills
  • Team building
  • Resourcefulness
  • Friendly and welcoming
  • Quick learner

Affiliations

  • Painting and drawing
  • Singing
  • Gardening
  • Cooking/baking
  • Going out with friends and family

Accomplishments

    Participated in Lumiere light show in Durham while in year 9. I created a neon light sign for Covid and the struggles young people have in today society.

    participated in a inter-college art competition between 3 other colleges, following the brief "hidden world crisis" I finished creating a mobile using old and unused materials from my college and other departments.

References

References available upon request.

Timeline

Banquet and conference waitress

Beamish Hall Hotel
06.2024 - 02.2025

Intern

High Street Quilting
04.2023 - 05.2023

Diploma of Higher Education - Fine Art (art and design)

New College Durham
09/2023 -

GCSEs - All

Durham community business college
09/2018 - 06/2023

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