Amber-Rose Burnett
Lincoln,Lincolnshire
Summary
Conscientious and professional individual with 8 years’ experience in customer service across retail and hospitality. Proven track record of providing exceptional customer service satisfaction, exceeding performance targets, and demonstrating core leadership skills. Enthusiastic, motivated team player with excellent communication skills and adaptability, thriving in any situation.
Overview
8
8
years of professional experience
Work history
Bartender
The Stack Newcastle
Newcastle
2025.11 - Current
- Collaborated with team members to provide seamless service during busy periods.
- Served a range of alcoholic and non-alcoholic mixed drinks for establishment guests, including signature cocktails
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Managed stock levels efficiently to ensure smooth, efficient service throughout each shift.
- Maintaining a clean, organised and well-presented bar area in line with hygiene, safety and workplace standards.
- Handling payments accurately and responsibly while ensuring all alcohol service complies with legal and company requirements.
- Resolved customer complaints promptly to maintain good relationships.
Mental Health Support Worker
Lincolnshire Foundation Trust
Lincoln
2020.01 - Current
- Collaborating with other healthcare professionals to develop treatment plans for people with mental health conditions
- Implementing treatment plans and providing therapeutic care to all patients
- Performing comprehensive risk assessments on patients
- Documenting and maintaining patient health records
- Supervising and monitoring patients within the facility to ensure their safety and that of those around them
- Providing emotional support and reassurance to patients and additional family members
- Delivered crisis intervention during critical incidents, ensuring immediate support.
Waitress/ Bar Attendant
Nicks Bar and Grill
Sydney, Australia
2019.01 - 2019.11
- Responsibly serving both alcoholic beverages/non-alcoholic beverages
- Upholding efficient and exceptional customer service
- Processing customer bills and payments
- Cash Handling
- Till balancing
- Supervised and trained staff during designated shifts
- Assisting in promotional events by managing front-of-house functions and face-to-face customer interaction
- Handling tasks with efficiency, prioritising, and multitasking
- Advanced team efficiency by assisting in training new waitstaff members.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Arranged tables and set up linens and silverware in preparation for guests.
Campaign Field Manager
The Fundraising People
Sydney, Australia
2018.06 - 2018.12
- Managing multi-cultural teams to ensure the daily and weekly KPI’s are reached by monitoring and evaluating performance
- Ensuring the company maintains its reputation for good quality clients through catered localised engagements
- Communication and marketing oversight
- Budgeting and financial oversight
- Having a proactive attitude, drive, and enthusiasm to solicit donations
- Ensuring representation of organisational interests is protected and upheld
- Monitoring compliance and ethical fundraising frameworks
- Oversaw daily operations to achieve high productivity levels.
Education
Bachelor of Arts - Education
Newcastle University
Master of Arts - International Relations and Cross Cultural Communications
Newcastle University
GCSEs -
William Robertson Academy
Skills
Communication
Time Management
Self – Motivation
Leadership
Adaptability
Teamwork
Creativity
Work / Volunteer Experience
CABIN COUNSELLOR – BERKSHIRE SOCCER ACADEMY (USA)
- Programme Leadership and Activity Facilitation
- Teaching support through educational sessions on topics such as team values, sportsmanship, discipline and leadership
- Conflict resolution and behaviour management
TEACHER / COACH – RISING STARS AFRICA (NGO, GHANA)
- Providing ESL support in communication, comprehension and confidence
- Curriculum adaptation that reflects culturally relevant content, and resource constraints
- Providing mentorship and facilitating cultural exchange through youth sports programmes
References
Can be provided upon request
Timeline
Bartender
The Stack Newcastle
2025.11 - Current
Mental Health Support Worker
Lincolnshire Foundation Trust
2020.01 - Current
Waitress/ Bar Attendant
Nicks Bar and Grill
2019.01 - 2019.11
Campaign Field Manager
The Fundraising People
2018.06 - 2018.12
Bachelor of Arts - Education
Newcastle University
Master of Arts - International Relations and Cross Cultural Communications
Newcastle University
GCSEs -
William Robertson Academy