Katie Pilbrow
EXETER,Devon
Summary
I am hardworking and reliable, with good communication and customer service skills.
My compassionate patient and understanding nature was honed through years as a young carer to my Mum.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
Exeter Phoenix
EXETER, Devon
2025.04 - 2025.12
- Recommended drinks to customers, increasing overall sales.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Developed rapport with regular patrons fostering a loyal customer base.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Handled cash transactions securely minimising risk of theft or fraud.
- Collaborated with team members to provide seamless service during busy periods.
Sales assistant
Lush Cosmetics
EXETER, Devon
2023.05 - 2024.12
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering a supportive working environment.
Education
GCSEs -
Avanti Hall
Exeter, Devon 2018.09 - 2023.06
Skills
LEADERSHIP
I played a key role in developing and supporting new staff members at Lush, particularly during the busy Christmas period
I also planned and ran birthday parties for up to 12 children as a party host
COMMUNICATION
I have strong communication skills which I developed through my time working at Lush
Using active listening and verbal communication I provided tailored consultations to suit each individual customers needs
These skills developed as I worked as a bartender at Exeter Phoenix, dealing with customer complaints and queries in a timely and professional manner, while also communicating with my team to make sure everyone felt supported and understood there tasks throughout the day
ADAPTABILITY
As a young carer I learned to be an independent thinker who is pro-active and can work without direction
I learned to adapt to different situations each day and manage high stress environments and situations in a calm and logical manner
Affiliations
- Baking
- Animal care
- Ethical fashion
- Sewing and needle felting
Timeline
Bartender
Exeter Phoenix
2025.04 - 2025.12
Sales assistant
Lush Cosmetics
2023.05 - 2024.12
GCSEs -
Avanti Hall
2018.09 - 2023.06