Summary
Overview
Work History
Education
Skills
Timeline
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Amber Robinson

Plymouth,Devon

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Waitress

Marston's
Aldridge, West Midlands
02.2022 - 09.2023
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

A-Levels - Media Studies, Sociology, IT

St Francis of Assisi Catholic Technology College
Walsall
09.2021 - 06.2023

Bed - Primary Education

University of Plymouth
Plymouth
09.2023 -

Skills

  • Interpersonal skills
  • Excellent teamwork
  • Attention to detail
  • Communication
  • Critical Thinking

Timeline

Bed - Primary Education

University of Plymouth
09.2023 -

Waitress

Marston's
02.2022 - 09.2023

A-Levels - Media Studies, Sociology, IT

St Francis of Assisi Catholic Technology College
09.2021 - 06.2023

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Amber Robinson