Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Amber Manning

Saffron Walden,Essex

Summary

Experienced customer service and people manager with 10+ years' experience driving performance, exceeding expectations and working to targets. Motivated to transition into a structured career path offering progression, development, and long-term growth.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Retail manager

GLASSONS
Sydney , Australia
04.2024 - 01.2026
  • Appointed to an underperforming store with low standards and inconsistent professionalism; led a full turnaround focused on culture, performance, and customer experience
  • Retrained the existing team to improve professionalism, sales behaviour, and brand standards
  • Recruited and onboarded 40+ team members over tenure, building a reliable, high-performing workforce
  • Managed a team of 30+ employees, providing ongoing motivation, coaching, and performance management
  • Set clear expectations around conduct, appearance, and customer engagement to align with brand values
  • Drove sales performance through strong leadership on the shop floor, upselling, and customer-focused selling
  • Monitored KPIs and individual performance, addressing underperformance and recognising high achievers
  • Created a positive, accountable team culture that encouraged ownership, pride, and results

barista manager

LoveToastLtd
Braintree, Essex
02.2017 - 01.2024
  • Joined the business at launch stage and played a key role in starting the coffee shop from ground up
  • Helped establish service standards, operational processes, and team training from opening
  • Delivered high-volume, face-to-face customer service while consistently promoting add-on sales (upgrades, extras, seasonal products)
  • Contributed to the brand’s growth from a single site to over five locations, with continued expansion
  • Increased average transaction value through confident upselling and tailored product recommendations

Education

GCSEs -

Notley High School
Braintree
2017

Skills

  • Customer service & relationship building
  • Proactive customer upselling
  • Repeat business & customer retention
  • In-depth product knowledge
  • Target-driven performance
  • Working to sales targets & KPIs
  • Time management to maximise sales output


Certification

Full UK driving licence

Timeline

Retail manager

GLASSONS
04.2024 - 01.2026

barista manager

LoveToastLtd
02.2017 - 01.2024

GCSEs -

Notley High School
Amber Manning