Helena ine
Nottingham,United Kingdom
Summary
Customer-focused Retail and Hospitality professional with over 3 years of experience in high-pressure environments. Demonstrated success in identifying customer needs and driving sales through effective upselling techniques. Proficient in POS systems, teamwork, and communication. Currently pursuing Architecture studies at Nottingham Trent University, eager to enhance CareCo’s showroom team.
Overview
3
3
years of professional experience
Work history
Retail Cashier
Coventry Building Society Arena
coventry, west midlands
2022.01 - 2025.03
- Processed high volumes of customer purchases accurately using POS systems.
- Delivered friendly service during busy live events to enhance customer experience.
- Assisted customers with product queries and purchases, ensuring satisfaction.
- Restocked shelves and maintained clean, organised retail environment to support operations.
Bartender
rum rum
Leicester, west midlands
2024.05 - 2025.01
- Delivered personalised customer service in a fast-paced environment.
- Upsold drinks and menu items, boosting daily sales.
- Adapted service style to align with customer needs.
- Maintained a clean and welcoming bar area.
- Resolved customer concerns calmly and professionally.
Crew Member
mcdonalds
Nuneaton, Warwickshire
2022.08 - 2022.09
- Delivered fast, accurate customer service in high-volume environment.
- Maintained cleanliness and hygiene standards across entire restaurant.
- Supported team operations to ensure efficient service during peak periods.
Casual Indoor Mail Processor
Royal Mail
Nuneaton, Warwickshire
2021.11 - 2022.03
- Sorted and processed parcels accurately within a fast-paced warehouse environment.
- Achieved daily targets and met deadlines consistently through efficient work practices.
- Maintained safe and organised workspaces to promote operational efficiency.
Education
architecture
Nottingham Trent university
Nottingham 2022.09 -
GCSEs - Maths, English, Science
St Thomas more
Nuneaton, Warwickshire 2015.09 - 2020.07
A-Levels - Sociology, Maths, Product design
St Thomas More
Nuneaton, Warwickshire 2020.09 - 2022.07
Skills
- Customer service & relationship building
- Sales support & upselling
- Customer needs identification
- POS & cash handling
- Microsoft Office (Word, Outlook, Excel)
- Teamwork & communication
- Problem solving
- Time management
- Clean & organised workspace standards
- Bilingual (French)
Affiliations
- NTU Athletics sprinter. Passionate about fitness, teamwork, and creative design. Self-trained nail technician with strong attention to detail.
Languages
French
Fluent
Timeline
Bartender
rum rum
2024.05 - 2025.01
architecture
Nottingham Trent university
2022.09 -
Crew Member
mcdonalds
2022.08 - 2022.09
Retail Cashier
Coventry Building Society Arena
2022.01 - 2025.03
Casual Indoor Mail Processor
Royal Mail
2021.11 - 2022.03
A-Levels - Sociology, Maths, Product design
St Thomas More
2020.09 - 2022.07
GCSEs - Maths, English, Science
St Thomas more
2015.09 - 2020.07