Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Helena ine

Nottingham,United Kingdom

Summary

Customer-focused Retail and Hospitality professional with over 3 years of experience in high-pressure environments. Demonstrated success in identifying customer needs and driving sales through effective upselling techniques. Proficient in POS systems, teamwork, and communication. Currently pursuing Architecture studies at Nottingham Trent University, eager to enhance CareCo’s showroom team.

Overview

3
3
years of professional experience

Work history

Retail Cashier

Coventry Building Society Arena
coventry, west midlands
01.2022 - 03.2025
  • Processed high volumes of customer purchases accurately using POS systems.
  • Delivered friendly service during busy live events to enhance customer experience.
  • Assisted customers with product queries and purchases, ensuring satisfaction.
  • Restocked shelves and maintained clean, organised retail environment to support operations.

Bartender

rum rum
Leicester, west midlands
05.2024 - 01.2025
  • Delivered personalised customer service in a fast-paced environment.
  • Upsold drinks and menu items, boosting daily sales.
  • Adapted service style to align with customer needs.
  • Maintained a clean and welcoming bar area.
  • Resolved customer concerns calmly and professionally.

Crew Member

mcdonalds
Nuneaton, Warwickshire
08.2022 - 09.2022
  • Delivered fast, accurate customer service in high-volume environment.
  • Maintained cleanliness and hygiene standards across entire restaurant.
  • Supported team operations to ensure efficient service during peak periods.

Casual Indoor Mail Processor

Royal Mail
Nuneaton, Warwickshire
11.2021 - 03.2022
  • Sorted and processed parcels accurately within a fast-paced warehouse environment.
  • Achieved daily targets and met deadlines consistently through efficient work practices.
  • Maintained safe and organised workspaces to promote operational efficiency.

Education

architecture

Nottingham Trent university
Nottingham
09.2022 -

GCSEs - Maths, English, Science

St Thomas more
Nuneaton, Warwickshire
09.2015 - 07.2020

A-Levels - Sociology, Maths, Product design

St Thomas More
Nuneaton, Warwickshire
09.2020 - 07.2022

Skills

  • Customer service & relationship building
  • Sales support & upselling
  • Customer needs identification
  • POS & cash handling
  • Microsoft Office (Word, Outlook, Excel)
  • Teamwork & communication
  • Problem solving
  • Time management
  • Clean & organised workspace standards
  • Bilingual (French)

Affiliations

  • NTU Athletics sprinter. Passionate about fitness, teamwork, and creative design. Self-trained nail technician with strong attention to detail.

Languages

French
Fluent

Timeline

Bartender

rum rum
05.2024 - 01.2025

architecture

Nottingham Trent university
09.2022 -

Crew Member

mcdonalds
08.2022 - 09.2022

Retail Cashier

Coventry Building Society Arena
01.2022 - 03.2025

Casual Indoor Mail Processor

Royal Mail
11.2021 - 03.2022

A-Levels - Sociology, Maths, Product design

St Thomas More
09.2020 - 07.2022

GCSEs - Maths, English, Science

St Thomas more
09.2015 - 07.2020
Helena ine