Amarachi Okeke
Portsmouth,United Kingdom
Summary
Dynamic hospitality professional with a proven track record in delivering exceptional guest experiences in fast-paced environments. Experienced in serving over 70 guests at high-profile events, demonstrating strong communication and adaptability. Proficient in various hotel operations, including reception, food and beverage, and events, ensuring every guest feels valued. Committed to continuous development within a team focused on outstanding service.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Hospitality Staff
W.A.M Hospitality
Southampton
2025.03 - 2026.05
- Assisted in serving up to 50 guests in private boxes during events such as football matches and racecourses.
- Helped manage bar operations by preparing and serving drinks while ensuring service quality.
- Supported kitchen teams with food preparation, dishwashing, and maintaining hygiene compliance.
- Adapted to various events and service needs, enhancing customer interaction and communication skills.
Customer Service Representative
Easton Automobiles
Lagos
2021.10 - 2023.05
- Managed 15+ calls daily and attended to 20 in-person customers per day, ensuring timely support and sales assistance.
- Provided accurate product/service guidance to help customers make informed decisions.
- Strengthened client relations through effective communication and problem-solving.
Education
Advanced Diploma - Software Engineering
Aptech Computer Education
Lagos, Nigeria 2021.10 - 2023.06
WASSCE -
Pinecrest College
Enugu, Nigeria 2014.09 - 2020.07
Bachelor of Science - Software engineering
University of Portsmouth
Portsmouth, United Kingdom 2024.09 - 2026.05
Skills
Genuine passion for people, hospitality, and guest experience
Strong communication and teamwork skills
Proactive, adaptable, and highly organised
Food and beverage service experience
Excellent customer service and relationship-building skills
Comfortable using technology and MS Office tools
Calm and effective under pressure in fast-paced environments
Strong attention to cleanliness and presentation standards
Positive attitude with a willingness to learn
Able to multitask and solve problems efficiently
Languages
English
Fluent
French
Beginner
References
References available upon request
Timeline
Hospitality Staff
W.A.M Hospitality
2025.03 - 2026.05
Bachelor of Science - Software engineering
University of Portsmouth
2024.09 - 2026.05
Advanced Diploma - Software Engineering
Aptech Computer Education
2021.10 - 2023.06
Customer Service Representative
Easton Automobiles
2021.10 - 2023.05
WASSCE -
Pinecrest College
2014.09 - 2020.07