Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Amarachi Okeke

Portsmouth,United Kingdom

Summary

Dynamic hospitality professional with a proven track record in delivering exceptional guest experiences in fast-paced environments. Experienced in serving over 70 guests at high-profile events, demonstrating strong communication and adaptability. Proficient in various hotel operations, including reception, food and beverage, and events, ensuring every guest feels valued. Committed to continuous development within a team focused on outstanding service.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work history

Hospitality Staff

W.A.M Hospitality
Southampton
03.2025 - 05.2026
  • Assisted in serving up to 50 guests in private boxes during events such as football matches and racecourses.
  • Helped manage bar operations by preparing and serving drinks while ensuring service quality.
  • Supported kitchen teams with food preparation, dishwashing, and maintaining hygiene compliance.
  • Adapted to various events and service needs, enhancing customer interaction and communication skills.

Customer Service Representative

Easton Automobiles
Lagos
10.2021 - 05.2023
  • Managed 15+ calls daily and attended to 20 in-person customers per day, ensuring timely support and sales assistance.
  • Provided accurate product/service guidance to help customers make informed decisions.
  • Strengthened client relations through effective communication and problem-solving.

Education

Advanced Diploma - Software Engineering

Aptech Computer Education
Lagos, Nigeria
10.2021 - 06.2023

WASSCE -

Pinecrest College
Enugu, Nigeria
09.2014 - 07.2020

Bachelor of Science - Software engineering

University of Portsmouth
Portsmouth, United Kingdom
09.2024 - 05.2026

Skills

  • Genuine passion for people, hospitality, and guest experience

  • Strong communication and teamwork skills

  • Proactive, adaptable, and highly organised

  • Food and beverage service experience

  • Excellent customer service and relationship-building skills

  • Comfortable using technology and MS Office tools

  • Calm and effective under pressure in fast-paced environments

  • Strong attention to cleanliness and presentation standards

  • Positive attitude with a willingness to learn

  • Able to multitask and solve problems efficiently

Languages

English
Fluent
French
Beginner

References

References available upon request

Timeline

Hospitality Staff

W.A.M Hospitality
03.2025 - 05.2026

Bachelor of Science - Software engineering

University of Portsmouth
09.2024 - 05.2026

Advanced Diploma - Software Engineering

Aptech Computer Education
10.2021 - 06.2023

Customer Service Representative

Easton Automobiles
10.2021 - 05.2023

WASSCE -

Pinecrest College
09.2014 - 07.2020
Amarachi Okeke