Amanda Junelle Ocampo
Shrewsbury,Shropshire
Summary
Dedicated professional with hands-on experience in customer service, team leadership, and administrative tasks. Known for exceptional communication skills, calm demeanour under pressure, and ability to multitask and manage time effectively. Well-versed in confidentiality, professionalism, and patient care. Eager to leverage these skills in dynamic role, contributing to organisational success and delivering excellent service in clinical environment
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Waitress supervisor
Akasaka Northampton
Northampton, Northamptonshire
02.2023 - 06.2025
- Perform administrative tasks such as updating booking records and logging daily sales figures, ensuring accuracy and attention to detail.
- Answer calls, manage bookings, and provide clear and helpful information to customers.
- Facilitate communication between kitchen and front-of-house teams, leading to better operational flow between 10+ staff.
- Adhere strictly to health and safety regulations, maintaining safe working conditions at all times.
- Handle end-of-shift cash reconciliation, including counting sales, balancing tills, and recording transactions accurately.
Stockroom Support Volunteer
The Hope Centre
Northampton, Northamptonshire
03.2025 - 05.2025
- Prepared and distributed requested clothing items to service users, ensuring their needs were met with dignity and care.
- Organised and managed storage of clothing, supplies, and materials for smooth backroom operations.
- Sorted, labelled, and stored items efficiently for optimal accessibility.
Pharmaceutical Assistant
Bicton Heath Pharmacy
Shrewsbury, Shropshire
06.2019 - 06.2019
- Developed attention to detail by assisting with organising stock and supporting pharmacy staff in daily tasks.
- Gained understanding of confidentiality and professionalism in healthcare setting, observing strict adherence to privacy standards.
- Enhanced communication skills through interactions with staff, ensuring clear and effective exchanges of information.
Education
Bachelor of Science - Psychology and Criminology
University of Northampton
Northampton, Northamptonshire 09.2022 - 06.2025
A-Levels - Psychology, Biology, and Chemistry
Shrewsbury Colleges Group
Shrewsbury, Shropshire 09.2020 - 07.2022
GCSEs - English, Science, Maths, History, Geography, Art, and Spanish
The Priory School
Shrewsbury, Shropshire 09.2015 - 07.2020
Skills
- Customer Service and Public Interaction
- Strong Communication Skills
- Multitasking and Time Management
- Staying Calm Under Pressure
- Teamwork and Collaboration
- Problem-Solving and Conflict Resolution
Certification
- Safeguarding Adults Awareness
- Handling Violence and Aggression
- Defibrillator and CPR Awareness
- Fire Extinguisher Use
- Manual Handling Awareness
- Working at Height
Timeline
Stockroom Support Volunteer
The Hope Centre
03.2025 - 05.2025
Waitress supervisor
Akasaka Northampton
02.2023 - 06.2025
Bachelor of Science - Psychology and Criminology
University of Northampton
09.2022 - 06.2025
A-Levels - Psychology, Biology, and Chemistry
Shrewsbury Colleges Group
09.2020 - 07.2022
Pharmaceutical Assistant
Bicton Heath Pharmacy
06.2019 - 06.2019
GCSEs - English, Science, Maths, History, Geography, Art, and Spanish
The Priory School
09.2015 - 07.2020
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