Amanda Williams
Bangor,United Kingdom
Summary
To date I have had a wide and varied career, through which I have developed many skills that would easily translate into a caring support role. My recent roles have been mainly office based but I am keen to transition back into a hands on caring role.
I am a compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service, team collaboration and person centred project delivery. I have the ability to adapt quickly and handle challenging situations with empathy and professionalism. I am eager to contribute positively and make a meaningful difference in individual's lives.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Customer support advisor
Radius Housing
Holywood, Ards and North Down
2026.02 - Current
- Provide immediate telephonic assistance in emergency situations.
- Enhance caller experience through empathetic communication approach.
- Coordinate effectively with ambulance crews for swift response.
- Record detailed information accurately, facilitate successful intervention.
- Process large volumes of calls daily whilst maintaining composure and professionalism.
- Handle high-pressure scenarios competently, provided excellent service under stress.
- Follow strict confidentiality guidelines faithfully, maintain caller privacy at all times.
Office manager
Northern Ireland Civil Service
Belfast, Ards and North Down
2012.12 - 2026.01
- Facilitated staff training sessions to boost productivity.
- Resolved employee conflicts using effective mediation strategies.
- Maintained company records in compliance with legal requirements.
- Prepared detailed reports for senior management's strategic planning.
- Streamlined administrative procedures to enhance office efficiency.
- Updated office policies to meet evolving business needs and regulations.
- Managed database to maintain updated records and accuracy.
- Processed invoices and financial data with strong eye for detail.
Dental nurse
Castlebawn Dental Practice
Bangor, Ards and North Down
2010.01 - 2012.11
- Supported dentists during procedures, resulting in increased efficiency.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Completed routine maintenance tasks on dental equipment, prolonging its lifespan.
- Facilitated patient comfort with empathetic chair-side manner.
- Assisted in complex dental procedures to ensure successful outcomes.
- Comforted anxious patients, leading to positive clinic experiences.
- Upheld stringent infection control measures, promoting a safe environment.
- Ensured adequate inventory of dental supplies to prevent operational delays.
Police officer
Police Service for Northern Ireland
Belfast, Antrim and Newtownabbey
2006.02 - 2009.09
- Upheld high ethical standards when dealing with sensitive information.
- Responded to emergency calls for immediate intervention and support.
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Coordinated with social services agencies to assist vulnerable individuals.
- Kept sensitive intelligence safe and secure from unauthorised access.
Training consultant
Halifax Bank
Belfast, Antrim and Newtownabbey
2000.10 - 2006.01
- Managed group dynamics to facilitate conducive learning environments.
- Fostered continuous professional development through mentoring initiatives.
- Adapted teaching methods based on learner profiles, increasing knowledge retention rates.
- Evaluated feedback from participants, refining subsequent trainings accordingly.
- Ensured compliance with industry standards in all training activities.
- Incorporated practical exercises into sessions, improving on-the-job application of learned skills.
- Updated training content to reflect industry changes and evolving best practices.
Education
Bachelor of Science - Psychology
The Open University
Belfast 1997.10 - 2003.05
Skills
- Strong communicator
- Patient and tolerant
- GDPR comprehension
- Strong interpersonal skills
- Compliance understanding
- Professional and mature
Timeline
Customer support advisor
Radius Housing
2026.02 - Current
Office manager
Northern Ireland Civil Service
2012.12 - 2026.01
Dental nurse
Castlebawn Dental Practice
2010.01 - 2012.11
Police officer
Police Service for Northern Ireland
2006.02 - 2009.09
Training consultant
Halifax Bank
2000.10 - 2006.01
Bachelor of Science - Psychology
The Open University
1997.10 - 2003.05