Holly Humphries
Yateley,Hampshire
Summary
Proficient in public speaking, conflict resolution, and de-escalation techniques, ensuring effective management of challenging behaviours. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Career goals include advancing in roles that leverage emotional support and companionship skills to enhance client well-being.
I am Positive and adaptable, with strong communication skills and knack for problem-solving. Demonstrated ability to provide clear and empathetic support while managing multiple tasks.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer support advisor
Hart district council
Fleet, England
03.2025 - Current
- Whilst working at Hart District Council I maintained detailed records for enhanced data management processes when taking calls from members of the public.
- Handled customer enquiries, leading to improved client relations.
- Conducted follow-up calls to ensure complete customer satisfaction.
- Dealt with difficult customers calmly, ensuring minimal disruption.
- Increased customer satisfaction by promptly addressing and resolving queries.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Liaised between customers and internal teams for better communication flow.
- Completed documentation and logs each day, generating detailed weekly reports.
- Managed over 40 customer calls per day.
SEND Teaching assistant
South Camberley
Camberley, Surrey
07.2024 - 10.2024
- Whilst working at South Camberley as a SEND teaching assistant I maintained child safety, security and good behaviour during classroom and outdoor activities.
- Offered students personalised support during in-class activities and projects.
- Worked with 5 children who were very high need, helped develop their behaviour and personal development.
- Prepared necessary equipment and technology ahead of class.
- Encouraged students to work together to complete projects and solve problems.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Oversaw students during breaks to maintain safe environment.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
Police constable
Hampshire Constabulary
Aldershot, Hampshire
03.2023 - 05.2024
- Whilst working with Hampshire Constabulary as a Police Constable I diffused potentially volatile situations by employing proven de-escalation and conflict management techniques which I learnt throughout my time with Hampshire.
- Attended emergencies quickly, remaining calm and professional under pressure. This helped with my confidence and communication with all different types of people within society.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants. This has helped improve my writing skills and the way I engage with people to get the corrected and key information needed.
- Throughout my time with Hampshire I responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations. I had to learn how to communicate differently with different people and communicate with people who have learning disabilities or struggle with mental health. This has helped my patience when speaking to certain people.
- Prepared crime reports and case files, delivering documentation to Criminal Prosecution Service which has given me the skills to explain and describe topics with detail.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act. I also helped support people during mental health crisis and learnt techniques to help calm people down.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Managed around a group of 20 people to stop things from getting out of hand and prevent crime and violence.
After school activities coordinator
Nssport
Finchampstead, Wokingham
01.2023 - 03.2024
- Whilst working with Nssport I safeguarded children appropriately to meet legal requirements. At the end of the day at pick up time I reported children's development and progress to parents and caregivers.
- Developed activities to stimulate children's educational engagement and had some fun activities to do which I also took part in. I made sure I coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Managed 15 children and supported them with activities.
Customer service assistant
Tesco
Fleet, Hampshire
04.2022 - 02.2023
- Whilst working at Tesco I advised customers on availability, pricing and location of products. I multi-tasked to keep customer service levels at optimal capacity at peak times to keep customers happy.
- When serving customers I provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending. I also assisted customers with varying questions using product knowledge and service expertise.
- When communicating with customers I delivered exceptional level of service to each customer by listening to concerns and answering questions. This helped to build my communication skills.
Education
A-Levels - Criminology, Sociology, Dance
Yateley Sixth Form
Yateley, Hampshire 09.2020 - 04.2022
GCSEs - Maths, English, Science, History, Drama, Religious studies, design and technology.
Yateley School
Yateley, HAM 09.2015 - 03.2020
Skills
- Public speaking
- Conflict Resolution
- First aid and CPR
- De-escalation techniques and strategies
- Teamwork
- Full UK driving licence
- [Area of Expertise] emergency assistance
- Strong communicator
- Care management
- Attentive and proactive
- Safeguarding policy knowledge
- Patience and tolerance
- Customer service software experience
- Organisational skills
References
References available upon request.
Timeline
Customer support advisor
Hart district council
03.2025 - Current
SEND Teaching assistant
South Camberley
07.2024 - 10.2024
Police constable
Hampshire Constabulary
03.2023 - 05.2024
After school activities coordinator
Nssport
01.2023 - 03.2024
Customer service assistant
Tesco
04.2022 - 02.2023
A-Levels - Criminology, Sociology, Dance
Yateley Sixth Form
09.2020 - 04.2022
GCSEs - Maths, English, Science, History, Drama, Religious studies, design and technology.
Yateley School
09.2015 - 03.2020
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