Amanda Weldemichael
London,UK
Summary
A highly motivated Business Management (Finance) graduate with a strong foundation in financial analysis, customer engagement, and leadership. Experienced in sales, customer service, and mentoring, with a track record of enhancing operational efficiency, driving revenue growth, and fostering team collaboration. Adept at problem-solving, critical thinking, and process improvement, with a proactive approach to challenges. Known for attention to detail, adaptability, and excellent communication skills, seeking an opportunity to leverage my skills in a dynamic and growth-focused organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
UCAS Clearing Operations Assistant
Middlesex University
01.2021
- Guided over 300 applicants through the UCAS Clearing process, ensuring they received accurate and timely information.
- Reduced query resolution time by 40% by efficiently handling a high volume of complex admissions inquiries.
- Maintained meticulous attention to detail when processing applications, ensuring error-free documentation.
Student Learning Assistant
Middlesex University
01.2020 - 01.2021
- Mentored and guided over 100 students, improving their academic performance through one-on-one coaching and tailored support.
- Enhanced student engagement by 30% by facilitating interactive discussions in seminars and workshops.
- Optimized learning experiences by adapting communication styles to individual student needs, demonstrating active listening and flexibility.
- Developed leadership and problem-solving skills by assisting lecturers in organizing materials and resolving classroom challenges.
Course Ambassador
Middlesex University
01.2020 - 01.2021
- Represented the university at Open Days, providing valuable insights on courses and student life, leading to an increase in student enrollments.
- Delivered presentations to audiences of 50+ students and parents, demonstrating confidence, communication, and public speaking skills.
- Organized campus tours efficiently, ensuring a seamless experience for prospective students.
Direct Sales Brand Ambassador
IBA Global
London
01.2018 - 01.2019
- Increased product sales by 25% through strategic customer engagement and persuasive communication.
- Led a team of five new recruits, coaching them on sales strategies, adaptability, and active listening, resulting in a 40% increase in team conversions.
- Managed time effectively in fast-paced environments, ensuring all targets were met ahead of schedule.
- Used critical thinking and problem-solving to handle customer objections, boosting retention rates.
Customer Service & Hospitality Roles
Arsenal & Tottenham Hotspur Stadiums
01.2017 - 01.2019
- Consistently exceeded customer satisfaction ratings through exceptional service and active listening.
- Managed high-pressure environments efficiently, serving over 200 customers per shift while maintaining accuracy.
- Developed problem-solving skills by handling complaints professionally, ensuring positive resolutions.
- Demonstrated adaptability and teamwork, working collaboratively with diverse teams in dynamic settings.
Customer Service & Hospitality Roles
Hospitality CGC & Royal Armouries
Leeds
01.2015 - 01.2017
- Consistently exceeded customer satisfaction ratings through exceptional service and active listening.
- Managed high-pressure environments efficiently, serving over 200 customers per shift while maintaining accuracy.
- Developed problem-solving skills by handling complaints professionally, ensuring positive resolutions.
- Demonstrated adaptability and teamwork, working collaboratively with diverse teams in dynamic settings.
Team Member
National Citizen Service (NCS)
Lancashire
06.2015 - 08.2015
- Led a community project, conducting research and presenting findings to local representatives, demonstrating leadership, teamwork, and organization.
- Developed problem-solving and adaptability by working in unfamiliar environments and addressing community concerns.
Education
BA (Hons) - Business Management (Finance)
Middlesex University
01.2017 - 01.2021
Skills
- Financial Analysis & Reporting
- Leadership & Team Management
- Sales & Business Development
- Customer Relationship Management
- Data Analysis & Problem-Solving
- Time Management & Organisation
- Public Speaking & Presentation Skills
- Negotiation & Persuasion
- Microsoft Excel
- Sage 50
- PowerPoint
- Salesforce
- HubSpot
- Microsoft Word
- Google Workspace
Custom
Available upon request.
Timeline
UCAS Clearing Operations Assistant
Middlesex University
01.2021
Student Learning Assistant
Middlesex University
01.2020 - 01.2021
Course Ambassador
Middlesex University
01.2020 - 01.2021
Direct Sales Brand Ambassador
IBA Global
01.2018 - 01.2019
Customer Service & Hospitality Roles
Arsenal & Tottenham Hotspur Stadiums
01.2017 - 01.2019
BA (Hons) - Business Management (Finance)
Middlesex University
01.2017 - 01.2021
Team Member
National Citizen Service (NCS)
06.2015 - 08.2015
Customer Service & Hospitality Roles
Hospitality CGC & Royal Armouries
01.2015 - 01.2017
Similar Profiles
Zenia TellisZenia Tellis
Research assistant at Middlesex UniversityResearch assistant at Middlesex University
Annika BowerAnnika Bower
Teacher's Assistant at Middlesex UniversityTeacher's Assistant at Middlesex University
Mohamad E S ShaatMohamad E S Shaat
Student Learning Assistant at Middlesex UniversityStudent Learning Assistant at Middlesex University
Abhinav Baby SanjilAbhinav Baby Sanjil
Partnerships, Outreach and Regional Development Coordinator at Middlesex UniversityPartnerships, Outreach and Regional Development Coordinator at Middlesex University
MEHMET KOCAKERIMMEHMET KOCAKERIM
Founder and Managing Member at Nehir Residences LLCFounder and Managing Member at Nehir Residences LLC