Amanda Robinson
Walthamstow,London
Summary
A General Manager with extensive experience enhancing operational efficiency across corporate hospitality, service-led environments and multi-site operations. Known for delivering exceptional client experiences, being proactive in problem‑solving and seamless coordination of schedules, events, and stakeholder communications. Adept at building trusted partnerships, anticipating business needs, managing budgets, logistics, and high‑level administrative functions with precision. Thrives in fast‑paced, high‑expectation environments where adaptability, and service excellence are essential. I bring energy, professionalism and a first-class flair.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
General Manager
BM Caterers
London
04.2024 - Current
- Oversee full account and operational management across four business areas, prioritising high-impact tasks with strong attention to detail and sound judgement in time-sensitive situations.
- Lead, coach, and develop high-performing team, including Front of House reception team and hospitality team ensuring exceptional service delivery and professional growth.
- Substantial operational budgets and expenses, set financial targets, and consistently maintain strong gross profit margins through effective planning and cost control.
- Project-manage operational transitions, including hospitality team’s site relocation, ensuring smooth implementation of new Standard Operating Procedures aligned with business growth.
- Planned and delivered large-scale hospitality events, including monthly socials for up to 350 guests and Board meetings, managing logistics and stakeholder engagement for seamless execution.
- Serve as trusted on-site point of contact for clients, stakeholders, employees, and Executive Committee, consistently representing brand values and ensuring seamless experience for all visitors.
- Produced and presented monthly client reports, highlighting commercial performance, staffing insights, upcoming activities, and compliance updates to inform strategic decision-making.
- Document management and process implementation on audits, risk assessments, and licensing compliance to ensure operational excellence.
- Building atmosphere and culture creation onsite, through onsite activation, increasing retention and satisfaction for clients and staff.
- Managed calendar coordination and bookings in a dynamic environment, effectively handling shifting priorities and last-minute changes while ensuring accuracy and organisation.
- Hold Level 3 Food Safety, First Aid, and Fire Marshal certifications, supporting safe and compliant workplace environments.
- Brooks Macdonald & Dentsu
Front of House Manager
BM Caterers
London
08.2023 - 04.2024
- Received recognition from CEO and Workplace Directors for enhancing client satisfaction and strengthening Thomas Miller partnership through proactive issue resolution and service improvements.
- Managed, trained, and motivated Front of House and reception team in multi-tenant corporate environment, overseeing guest management and calendar bookings for five tenants.
- Thomas Miller
Commercial Manager
Boutique Hotelier
London
02.2023 - 07.2023
- Exceeded monthly sales targets through proactive account management and focused new business development strategies.
- Created and delivered commercial products across print, digital and live events, driving sales growth.
- Managed project delivery timelines and strengthened client relationships through clear communication.
- Utilised CRM systems, Microsoft Office, invoicing tools and supported 360 recruitment and office management functions.
Flight Attendant
British Airways
11.2017 - 12.2022
- Resolved passenger issues calmly and effectively in high-pressure environments, ensuring customer satisfaction and brand loyalty.
- Delivered outstanding service to over 200 passengers per flight, regularly receiving “All-Star” recognition for customer experience.
- Supervised crew as second in command, ensuring service excellence and smooth operations onboard.
- Progressed through all three service levels, selected for First Class due to consistently high performance and commitment to service quality.
- Provided service to high-profile and high-net-worth individuals in a premium and discreet manner.
- Completed intensive training programme, showcasing attention to detail and adherence to health and safety regulations.
Personal Assistant
Jump Up Ltd.
04.2017 - 11.2017
- Coordinated complex executive diary management, aligning meetings, travel, and logistics to ensure seamless scheduling and stakeholder engagement.
- Provided high-level personal support to two company directors, prioritising workflows and operational needs to enhance productivity and maintain confidentiality.
- Anticipated executive needs by preparing materials, streamlining processes, and proactively resolving issues to create a smooth and productive working environment.
- Acted as a trusted liaison for internal and external stakeholders, delivering client support and preparing directors for all engagements.
- Maintained strict confidentiality across sensitive business and personal matters, including financial documents, contracts, and commercially confidential information.
Education
Bachelor of Honours - Business Management
Northumbria University
06.2016 - 01.2019
Skills
Operational management
Strategic organisation
Event planning
Client relations
Culture Creation
Attention to detail
Websites
Activities and Interests
Keen traveller, managing to tick off 5 countries, a lover of nature from my birthplace of Northern Ireland. A roast dinner aficionado always on the hunt for a hidden gem on the London pub scene. I have a passion for running and will be attempting my first marathon.
Timeline
General Manager
BM Caterers
04.2024 - Current
Front of House Manager
BM Caterers
08.2023 - 04.2024
Commercial Manager
Boutique Hotelier
02.2023 - 07.2023
Flight Attendant
British Airways
11.2017 - 12.2022
Personal Assistant
Jump Up Ltd.
04.2017 - 11.2017
Bachelor of Honours - Business Management
Northumbria University
06.2016 - 01.2019