KIERAN SCOTT

· Lead client relationships for film, television and commercial productions, acting as the primary point of contact throughout project delivery.

· Manage a portfolio of concurrent client projects, ensuring deadlines, budgets and service expectations are consistently achieved.

· Build and maintain long-term relationships with production companies, set decorators, buyers and creative stakeholders.

· Collaborate with internal teams, suppliers and logistics partners to deliver projects from initial brief through to completion.

· Identify client requirements, provide tailored solutions and proactively resolve issues to ensure exceptional customer experience.

· Manage project budgets, invoicing and commercial administration while supporting business profitability and cash flow.

· Coordinate multiple stakeholders across creative, operational and supplier functions within demanding production environments.

· Recruit, train and develop team members, driving service quality and operational performance.

· Continuously improve processes and workflows to increase efficiency, delivery standards and client satisfaction.

• Managed daily operations within premium serviced office environments.
• Supervised a team of Customer Assistants, overseeing scheduling, rota management and operational delivery.
• Coordinated facilities, client services and business support functions.
• Assisted with budgeting, invoicing and operational administration.
• Supported workplace experience initiatives to maintain exceptional service standards.

• Coordinated client onboarding and workplace services.
• Managed office operations, facilities support and customer service delivery.
• Conducted office viewings and supported business development activity.
• Coordinated training, scheduling and administrative processes.
• Acted as Fire Marshal and maintained health and safety compliance procedures.

• Delivered front-of-house services and client support.
• Managed meeting room bookings and visitor experience.
• Supported day-to-day operational administration

• Managed secure mail handling and logistics to support customer service for over 2,000 employees at Sky HQ.
• Logged and securely delivered all incoming and outgoing items, ensuring compliance and efficiency for Sky HQ operations.
• Streamlined mailroom operations and coordinated delivery team activities for timely and reliable service.