Summary

Overview

Work history

Skills

Timeline

amanda newman

Hemel Hempstead,Hertfordshire

Summary

i am an experienced shop assistant with over two decades of experience in a busy store. I am a diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy . Focused on helping others with quality customer service.

Overview

26

26

years of professional experience

Work history

Retail Assistant

Wilko

Hemel Hempstead, Hertfordshire

09.1997 - 09.2023

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Reduced customer wait times through optimised checkout processes.
Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Helped meet business needs by working extra shifts.
Checked customer ID when selling age-restricted items, following store policy.
Assisted customers with finding items, completing exchanges and obtaining refunds.
Assessed notes and vouchers to determine validity and decrease fraudulent activities.
Scanned products at high tempo to quickly process customer transactions.
Wrapped and bagged purchases for customers to easily carry items without damage.
Counted change correctly and issued customer receipts.

Skills

Accurate money handling
Outstanding customer service
Customer service oriented
Returns
Cash management

Credit card payment processing
Payment processing
Scanner operations
Customer greeting

Timeline

Retail Assistant

Wilko

09.1997 - 09.2023