LISA WARE
MINSTER SHEPPEY,Kent
Summary
Detail-oriented professional with expertise in accurate money handling, face-to-face selling, and online order processing. Demonstrates exceptional customer service skills and a proven ability to enhance customer loyalty through effective programme administration. Known for an outgoing and enthusiastic approach, fostering positive client relationships while consistently delivering outstanding results in fast-paced environments.
Energetic Retail Assistant with knack for creating welcoming shopping environments and increasing customer satisfaction. Successfully boosted sales through upselling techniques and managed inventory to ensure shelves were always stocked. Known for excellent customer service and building strong relationships with regular shoppers, contributing to store loyalty and repeat business.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
RETAIL ASSISTANT
SALON SERVICES
SITTINGBOURNE, KENT
2020.04 - Current
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Handled transactions, maintaining accurate till records.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Maintained clean shop floor, promoting a welcoming environment.
- Ensured visual merchandising standards with regular display updates.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Delivered excellent customer service by answering queries and providing product information.
- Boosted sales through suggestive selling techniques.
- Assisted in stock replenishment to maintain store appearance.
- Helping setup of special events and promotional activities within store.
- Supported team members for improved operational efficiency.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built rapport with new and existing customers to boost client retention.
TUTOR/ASSESSOR
THE HAIR ACADEMY
Ashford, KENT
2012.07 - 2020.04
- Adapted teaching style for individual learning capabilities.
- Designed engaging coursework materials to stimulate intellectual curiosity.
- Provided detailed feedback with constructive suggestions to improve academic performance.
- Managed multiple students simultaneously whilst maintaining high quality instruction.
- Developed study schedules for effective time management and exam preparation.
- Encouraged open communication during sessions, enhancing comfort levels and participation rates.
- Prepared lesson plans, ensuring understanding of complex concepts.
- Fostered a positive learning environment to enhance student focus.
- Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
- Utilised innovative methods to illustrate core concepts, implementing technological, visual and auditory instructional tools.
- Reviewed and updated existing assessment methodologies to improve effectiveness.
- Kept accurate records of all assessments conducted, aiding transparency and accountability in recruitment processes.
ASSESSOR /TUTOR
WESTLANDS SCHOOL
SITTINGBOURNE, KENT
2010.04 - 2013.07
- Collaborated closely with other assessors for a consistent approach towards evaluation.
- Ensured compliance with data protection laws during all stages of assessment procedures thus safeguarding company's reputation against potential legal issues related to privacy infringement.
- Enhanced candidate experience through clear communication about assessment parameters and processes.
- Appraised property following internal standards and in compliance with UK requirements and guidelines.
- Adapted teaching style for individual learning capabilities.
- Maintained up-to-date knowledge of assessment criteria and industry standards, ensuring fair evaluations.
Education
DIPLOMA IN EDUCATION AND TRAINING - TEACHER TRAINING
CANTERBURY CHRIST CHURCH UNIVERSITY
CANTERBURY, KENT. UK 2013.09 - 2015.06
IQA AWARD - INTERNAL QUALITY ASSURANCE
VTCT
Ashford, Kent. UK 2012.09 - 2013.01
A1 ASSESSORS AWARD - ASSESSOR FOR HAIRDRESSING VOCATION
IPS INTERNATIONAL
GILLINGHAM, KENT. 2009.09 - 2010.11
NVQ Level 2 - NVQ 2 YEARS AND ADVANCED HAIRDRESSING 1 YEAR
MID-KENT COLLEGE
ROCHESTER, KENT. UK 1986.09 - 1990.06
Skills
- Accurate money handling
- Face-to-face sales
- Online order processing
- Customer loyalty program management
- Exceptional customer service
- Approachability
- Problem solving
- Reliable
Affiliations
- CALLIGRAPHY
- READING AUTOBIOGRAPHIES
- LONG DOG WALKS IN FORRESTS AND BEACHES
- LISTENING TO MUSIC AND ATTENDING THEATRE SHOWS AND CONCERTS
- GOING TO WATCH LIVE SPORTS RUGBY AND FOOTBALL
- COOKING
- EATING OUT AND SOCIALISING WITH FRIENDS AND FAMILY
Timeline
RETAIL ASSISTANT
SALON SERVICES
2020.04 - Current
DIPLOMA IN EDUCATION AND TRAINING - TEACHER TRAINING
CANTERBURY CHRIST CHURCH UNIVERSITY
2013.09 - 2015.06
IQA AWARD - INTERNAL QUALITY ASSURANCE
VTCT
2012.09 - 2013.01
TUTOR/ASSESSOR
THE HAIR ACADEMY
2012.07 - 2020.04
ASSESSOR /TUTOR
WESTLANDS SCHOOL
2010.04 - 2013.07
A1 ASSESSORS AWARD - ASSESSOR FOR HAIRDRESSING VOCATION
IPS INTERNATIONAL
2009.09 - 2010.11
NVQ Level 2 - NVQ 2 YEARS AND ADVANCED HAIRDRESSING 1 YEAR
MID-KENT COLLEGE
1986.09 - 1990.06