Amanda Mohammed
Truro,Cornwall
Summary
A seasoned professional with extensive expertise in sales, finance management, and customer relationship building. Demonstrates exceptional communication skills and proactive initiative in driving compliance awareness and process implementation. Adept at staff scheduling, budgeting, profit and loss analysis, and financial reporting. Possesses strong cultural awareness, powerful negotiation abilities, and a keen understanding of risk management processes and data analysis. Committed to leveraging these competencies to achieve organisational goals and enhance business performance.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Assistant manager
ASK Italian
Truro, Cornwall
2023.06 - Current
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during audits, ensuring accurate reports.
- Handled customer complaints effectively, restoring trust in our brand.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed daily operations to ensure smooth running of the restaurant.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Assisted in recruitment process to build an effective workforce.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed all staff both BOH and FOH to maintain smooth daily operations.
Assistant manager
Inns Cornwall
Truro, Cornwall
2022.11 - 2023.05
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled stock control duties diligently preventing overstocking or shortages.
- Minimised inventory loss for improved profit margins.
- Handled customer complaints effectively, restoring trust in our brand.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored health and safety measures for guaranteed compliance.
General Manager Designate
Rileys Sports Bars
Victoria, London
2022.05 - 2022.10
- Recruited top-performing candidates to build staff retention and team performance.
- Delivered business strategy to drive revenue and operational efficiencies.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Mitigated operational risk, compiling performance, financial, headcount and spend data to forecast outlook.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Maximised revenue by identifying key long-term growth initiatives.
- Reduced payroll costs with careful resource allocation and scheduling.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
- Built and maintained loyal, long-term customer relationships through effective and personable guest experiences.
- Completed stock ordering, replenishment and inventory management.
- Implemented effective customer service procedures to encourage positive feedback.
- Tracked KPIs to drive profitability and target delivery.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Established a positive work environment which promoted staff morale and productivity.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Delivered results under pressure to meet tight deadlines.
- Identified new business opportunities, leading to market expansion.
- Defined company direction through careful strategic planning.
- Achieved customer satisfaction with regular feedback and improvement sessions.
Assistant General Manager
Greeneking
Bluewater and City of London, Kent and City of London
2020.01 - 2022.03
- Conducted trend analysis to support identification of seasonal demands.
- Managed accounting tasks including revenue reporting and forecasting to assist in financial operations.
- Addressed customer inquiries professionally, providing effective resolutions.
- Organised financial and operational data to help with yearly budgeting and planning.
- Monitored health and safety measures for guaranteed compliance.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Planned revenue generation strategies designed for growth.
Deputy Manager
Mitchell and Butlers
London, London
2017.12 - 2020.01
- Responsible for the FOH running of the pub (Face of the business).
- Drove a team along side the General Manager to beat the daily and periodic target in the history of the pub whilst achieving an all green score card FY 2019.
- Responsible for reputation.com, reviews from FB, google, trip adviser and our online survey (NPS).
- Focus on double digit decline and turn it into growth and actually generated a 40% growth in profit LFL in 2018-2019.
- Team training and learning journeys.
- Team Appraisals.
- Supported GM in improving operations and resolving issues to deliver top-notch customer service.
- Work alongside the General Manager to oversee, plan & execute extensive refurbishment.
- Build dry sales from 85/15 wet/dry into 65/35 split.
- Help to keep all labour costs within target, recruitment, service standards, sales growth, ensuring all health and safety standards are kept.
Receptionist
The Hair and Beauty Gallery
Redruth, Cornwall
2016.12 - 2017.12
- Corresponded with clients via email, telephone or post.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted customers and visitors in person and via telephone calls.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Supported hair stylists and beauticians in improving operations and resolving issues to deliver top-notch customer service.
General Manager
Rileys Sports Bars LTD
London, London
2008.09 - 2016.11
- Oversee, plan & execute extensive refurbishment
- Improve kitchen and floor service standards
- Fully accountable for all stock (wet and dry)
- Event planning for weekly, monthly and yearly corporate events and parties including wedding receptions, Christmas parties and conferences.
- Organising packages and events aimed at corporate clients.
- Banking, cashing up tills, balancing variance, paying in, totalling and correcting PDQ payments.
- Responsible for all labour costs, recruitment, service standards, sales growth and all aspects of the business ensuring all health and safety standards are kept.
- Improved existing EHO rating to a current five-star rating.
- Holding Manager for other units.
- Provided staff members with the support and training to achieve top client satisfaction.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
- Increased operational efficiency by leading staff development and business planning.
- Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
- Built and maintained loyal, long-term customer relationships.
- Managed, hired and trained high-performing sales and support team while maximising profitability by setting performance benchmarks for customer service, cost control, revenue and profits.
- Mitigated operational risk, compiling performance, financial, headcount and spend data to forecast outlook.
- Led business planning, developed market strategy and established direct procurement of products.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant Manger at Toko Bar and Nightclub
Future 3000
Bournemouth, Dorset
2004.10 - 2008.09
- Managed team of over 35 employees, over 2 floors-3 bars, overseeing the hiring, training, and professional growth of employees.
- Delivered an exceptional level of service to each customer by keeping the team motivated and engaged in the buisiness.
- Banking, cashing up tills, balancing variance, paying in, totaling and correcting PDQ payments.
- Assist with stock management, control and rotation.
- Key holder.
- Ordering.
- Adequately and professionally dealt with customer complaints and any other issues that presented themselves during service hours.
- Oversaw daily operations in the running of events and creating accounts for themed nights like salsa nights, student nights and many more.
Education
NVQ Level 1 - Health Studies
Cornwall College
PoolGCSE -
Penair
TruroSkills
- Expertise in sales
- Effective delegator
- Compliance awareness
- Proactive initiative taker
- Exceptional communicator
- Customer relationship building
- Finance management
- Staff scheduling
- Profit and Loss Analysis
- Cultural awareness
- Financial reporting
- Budgeting
- Process implementation
- Powerful negotiator
- Budgeting and finance
- Risk management processes and analysis
- Data analysis capability
Certification
Qualified First Aider
Leverl 3 Fire Safety
Level 3 Food Safety
ALPH License Holder
ABCQ Cellar quality
Timeline
Assistant manager
ASK Italian
2023.06 - Current
Assistant manager
Inns Cornwall
2022.11 - 2023.05
General Manager Designate
Rileys Sports Bars
2022.05 - 2022.10
Assistant General Manager
Greeneking
2020.01 - 2022.03
Deputy Manager
Mitchell and Butlers
2017.12 - 2020.01
Receptionist
The Hair and Beauty Gallery
2016.12 - 2017.12
General Manager
Rileys Sports Bars LTD
2008.09 - 2016.11
Assistant Manger at Toko Bar and Nightclub
Future 3000
2004.10 - 2008.09
GCSE -
Penair
NVQ Level 1 - Health Studies
Cornwall College