Amanda McEwan
Haddington,East Lothian
Summary
- I am a hardworking and punctual individual who consistently demonstrates enthusiasm for new assignments. I possess strong organisational skills and a passion for planning and maintaining an active task list.
- I work well under deadlines and enjoy collaborating effectively within a team, whilst also demonstrating the capacity for independent work when required.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Senior Facilities Officer
The Scottish Legal Aid Board
Edinburgh
2013.08 - Current
- Supervising a team, ensuring their daily tasks are executed with precision and to a high standard.
- Contributing ideas to futureproof Facilities.
- Processing purchase orders, financial records, incoming invoices and managing receipts for contractor services across Thistle House and eight remote offices.
- Managing diaries, team meetings and internal and external office meetings.
- Monitoring and replenishing supplies, focused on providing excellent service for stakeholders.
- Providing administrative support to the Facilities Management department for Building Services, Reception and Security.
- Providing management cover for switchboard and reception.
- Collaborating with the Chief Executive's office on board meeting days to ensure all meeting rooms are configured to departmental specifications.
- Compiling gas and electricity meter readings from eight remote offices and submitting them to the relevant suppliers for record-keeping purposes.
- Managing records and retention schedules for Mailroom documents, Scottish Government returns and statutory requirements.
- Maintaining clearooms desk and room booking service.
- Providing administrative support for board papers such as carbon management plan reports.
Receptionist/Switchboard Operator
The Scottish Legal Aid Board
Edinburgh
2007.08 - 2013.08
- Managing a high volume of calls on a busy switchboard, including interactions with occasionally challenging and complex callers and visitors.
- Organising and maintaining the reception schedule for incoming visitors and contractors across various departments and tenants within the building.
- Documenting all incoming mail, visitors, contractors and lost property on a daily spreadsheet stored in OneDrive.
- Overseeing and allocating car parking spaces as needed.
- Arranging both contracted and cash-based taxi services for staff and visitors.
Mailroom Assistant
The Scottish Legal Aid Board
Edinburgh
2002.06 - 2007.08
- I participated in the receiving and organisation of large volumes of incoming mail, including date stamping and preparing it for distribution to various departments through the Kofax system.
- I dispatched outgoing mail from other departments using a franking machine
- I logged all incoming cheques and money before forwarding them to the Finance department for processing.
- During the Mailroom Officer's absence on annual leave, I assumed their responsibilities, ensuring the daily operations of the Mailroom ran smoothly.
Education
Portobello High School
Edinburgh 1997.08 - 2002.06
Skills
- I have successfully completed an array of online training modules within our Learning Management System, encompassing critical areas such as managing challenging customer behaviour and effective staff supervision
- I excel in IT skills with exceptional experience in Teams, Word, Excel and Outlook I also have a great attention to detail
- Additionally, I have participated in internal professional development programs focused on employee well-being, strategic objective setting, and peer-to-peer support
- Furthermore, I am a certified first aider through St John Ambulance in Emergency first aid at work, and I also serve as one of the designated office fire wardens
Affiliations
- I am a keen dancer, having been part of the Lyndos School of Dancing for 25 years. I maintain my fitness through regular dance exercise classes. My interests also include reading, photography and heading out on adventures with my family. Weekends are typically dedicated to my children, supporting their various hobbies and activities. This often involves attending my son's football matches in all weathers!
Timeline
Senior Facilities Officer
The Scottish Legal Aid Board
2013.08 - Current
Receptionist/Switchboard Operator
The Scottish Legal Aid Board
2007.08 - 2013.08
Mailroom Assistant
The Scottish Legal Aid Board
2002.06 - 2007.08
Portobello High School
1997.08 - 2002.06