Amanda (Mandy) Brown
Portchester
Summary
Experienced support worker and pharmacy dispenser with a strong background in client relationship management, risk assessment, and care planning. Demonstrates expertise in advocating for service users, de-escalating aggressive behaviour, and implementing strategies to enhance mental health and emotional well-being. Proven ability to generate detailed reports, develop tailored care plans, and conduct risk assessments. Skilled in team collaboration, conflict resolution, and maintaining accurate records. Committed to safeguarding policies and protocols while engaging with vulnerable clients.
Overview
26
26
years of professional experience
Work History
Support Worker
Fair Ways Care
08.2025 - Current
- Advocated for service users by fostering trusting relationships.
- De-escalated aggressive and threatening behavior effectively.
- Implemented strategies enhancing clients' mental health and emotional well-being.
- Generated detailed reports to document clients' progress accurately.
- Developed tailored care plans meeting each client's unique needs.
- Conducted risk assessments in homes to identify and mitigate hazards.
- Coached clients in life-changing behaviors using empathy and active listening.
- Coordinated with agencies for comprehensive client support.
Pharmacy Dispenser
Birchall and Haydock Chemists
05.2024 - Current
- Collaborated with dispensing teams to achieve operational efficiency and meet goals.
Healthcare Support Worker
Fareham Community Hospital (Peritoneal Dialysis)
Park Gate, Hants
06.2023 - 03.2024
- Assisted with minor aseptic procedures, phlebotomy, and fluid sampling specific to therapy needs.
- Communicated effectively with patients, carers, and external agencies for seamless service coordination.
- Built positive relationships with patients, relatives, carers, and multidisciplinary teams.
- Supported patients across Fareham Community Hospital and satellite units within the Wessex region.
- Updated computerised records with attention to detail for accuracy in patient care.
Dispenser
West Meon Doctor’s Surgery
09.2022 - 02.2023
- Carried out the usual dispensing duties.
Pharmacy Dispenser
Lloyds Pharmacy
Emsworth
06.2021 - 09.2022
- Demonstrated strong understanding of pharmacy operations and daily management of branch activities.
- Adapted to diverse situations while establishing rapport with patients, particularly regular clients.
- Operated efficiently under pressure, preparing and dispensing several hundred items daily.
Trainee Pharmacy Advisor
Boots
Chandlers Ford
01.2020 - 06.2021
- Began full-time role at Boots during early Covid pandemic, adapting to new safety protocols.
- Quickly adapted to role, completing training and gaining significant experience in retail operations.
- Maintained proper storage and security conditions for all drugs.
- Provided patient counselling regarding OTC medications.
- Educated patients on proper dosage, administration and side effects of prescribed medication.
- Managed inventory movements, stock control and replenishment.
- Dispensed prescription medications accurately, adhering to legal and safety protocols to optimise patient health outcomes.
- Advised on common health conditions, non-prescription medication and therapeutic aids.
- Established strong relationships with customers, fostering trust and loyalty.
- Obtained a Level 2 qualification in Healthcare and Dispensing.
Support Worker
Fairways Care
12.2017 - 01.2020
- Supported Post 16 Care Leavers, including unaccompanied asylum seekers, in residential setting for independent living skills.
- Seconded to Residential Family Centre, ensuring round-the-clock monitoring for vulnerable families.
- Conducted 12-week parenting assessments mandated by courts for families in need.
- Engaged with volatile individuals facing substance misuse, mental health challenges, and learning difficulties.
- Delivered support and advice while role modeling positive behaviors and strategies.
- Facilitated access to resources and signposted relevant services for additional assistance.
Company Administrator
B & F Electrical Services
05.2012 - 12.2017
- Processed invoices and prepared financial reports to support finance department operations.
- Conducted bank reconciliations to ensure accuracy in financial records.
- Implemented a comprehensive filing system that enhanced document retrieval efficiency.
- Maintained standardised accounting records to uphold financial controls.
- Relayed client messages promptly to relevant staff, ensuring effective communication.
Project Worker
Surestart
04.2010 - 05.2012
- Provided support and advice to vulnerable families, which covered a wide range of topics and needs, from housing, mental health and life skills etc.
- Facilitated groups within the community, such as toddler groups, breastfeeding support, and 'Bumps to Babes'.
- These provided support and advice and were regulated by Ofsted.
Project Worker
The Salvation Army Housing Association
03.2003 - 04.2010
- Provided support and advice to vulnerable families.
Call Centre Operator
Southern Monitoring Services
Waterlooville, Hants
03.2000 - 12.2002
- Monitored alarms in alarm receiving center, dispatching emergency services and keyholders as needed.
- Operated switchboard for incoming calls, directing inquiries to appropriate colleagues.
- Handled high volume of inbound and outbound calls efficiently.
- Addressed queries from keyholders, emergency services, and engineers promptly.
- Monitored CCTV feeds, responding swiftly to activations.
- Coordinated with engineers for commissioning of alarms.
- Maintained composure under pressure while resolving customer complaints effectively.
- Utilized strong communication skills to convey complex information clearly to customers.
Education
The Care Certificate -
10.2023
Programme accredited by the General Pharmaceutical Council -
01.2021
Level 3 Award in Understanding Therapeutic Childcare Practice -
CPCAB (Councelling & Psychotherapy Central Awarding Body)
01.2018
Phlebotomy Theory & Dry Laboratory Training -
01.2016
NVQ3 in Health and Social Care -
01.2007
Skills
- Client relationship management
- Risk assessment
- Report generation
- Care planning
- Emotional support
- Team collaboration
- Conflict resolution
- Data entry
- Time management
- Record keeping
- Trustworthiness and reliability
- Respect for diversity
- Safeguarding policies and protocols
- Vulnerable client engagement
- Mental health support
- Report writing
- Client-centered approach
- Administrative tasks
- Resilience in challenging situations
- Understanding professional boundaries
- Social care expertise
- Clean driving record
Hobbies and Interests
- Avid reader
- Creative writing
- Outdoor activities with rescue dogs
- Animal welfare
- Football
Custom Section
- Pharmacy Dispenser, PillBox Chemists (Birchall and Haydock), Wickham, Hants, 2024-05-01, 2025-08-31, Carrying out usual dispensing duties, Assisting with retail side including serving customers, Providing services such as taking patients' blood pressures, Reconciling the till at the end of the day, Collating and sending daily reports to head office
- Healthcare Support Worker, Portsmouth Hospitals NHS Trust, Peritoneal Dialysis Unit, Fareham, Hants, Supporting patients in their homes and other satellite units, Assisting with minor aseptic procedures, Taking observations and carrying out phlebotomy, Sampling fluids for testing, Maintaining good relationships with patients and their families, Updating computerized records and collating test results
- Dispenser, West Meon Doctor’s Surgery, West Meon, Hants, 2022-09-01, 2023-02-28, Carrying out usual dispensing duties
- Pharmacy Dispenser, Lloyds Pharmacy, Emsworth, Hants, 2021-06-01, 2022-09-30, Dispensing and assisting on the counter, Serving customers and handling queries, Providing advice on minor healthcare issues
- Trainee Pharmacy Advisor, Boots, Chandlers Ford, Hants, 2020-01-01, 2021-06-30, Training and gaining Pharmacy dispensing/advisory qualification, Understanding pharmacy operations
- Support Worker, Fairways Care, 2017-12-01, 2020-01-31, Supporting Post 16 Care Leavers and unaccompanied asylum seekers, Providing round-the-clock monitoring for vulnerable families
- Company Administrator, B & F Electrical Services, 2012-05-01, 2017-12-31
- Project Worker, Surestart, 2010-04-01, 2012-05-31, Facilitating community groups such as toddler groups and breastfeeding support
- Project Worker, The Salvation Army Housing Association, 2003-03-01, 2010-04-30, Providing support and advice to vulnerable families
Timeline
Support Worker
Fair Ways Care
08.2025 - Current
Pharmacy Dispenser
Birchall and Haydock Chemists
05.2024 - Current
Healthcare Support Worker
Fareham Community Hospital (Peritoneal Dialysis)
06.2023 - 03.2024
Dispenser
West Meon Doctor’s Surgery
09.2022 - 02.2023
Pharmacy Dispenser
Lloyds Pharmacy
06.2021 - 09.2022
Trainee Pharmacy Advisor
Boots
01.2020 - 06.2021
Support Worker
Fairways Care
12.2017 - 01.2020
Company Administrator
B & F Electrical Services
05.2012 - 12.2017
Project Worker
Surestart
04.2010 - 05.2012
Project Worker
The Salvation Army Housing Association
03.2003 - 04.2010
Call Centre Operator
Southern Monitoring Services
03.2000 - 12.2002
The Care Certificate -
Programme accredited by the General Pharmaceutical Council -
Level 3 Award in Understanding Therapeutic Childcare Practice -
CPCAB (Councelling & Psychotherapy Central Awarding Body)