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Amanda Little
Livingston,West Lothian
Summary
Results-driven shared services professional with extensive experience in global, complex, and regulated environments. Proven success in implementing and maintaining core HR systems, ensuring data accuracy for month-end payroll submissions in compliance with SOX regulations. Expertise in HR processes and systems, utilizing analytical skills to drive improvements and solve problems. Strong leader with a track record of developing high-performing teams and fostering cross-functional collaboration with stakeholders.
Overview
23
23
years of professional experience
Work History
HR Systems Implementation Lead
Caledonian Sleeper Ltd
07.2024 - 10.2025
- Overseen System Development of Microsoft D365 F&O. Managed critical core systems design, build and maintenance, ensuring organisational standards and user needs were met.
- Responsibilities include managing system components such as employee data, workflows, while providing multi-level system support across the institution.
- Conducted analyses, typically of moderate to high complexity of HCM data and HR processes with emphasis on identifying trends, determining root cause of problems, and recommend solutions that drive effective business decisions, optimised workflows and processes to improve efficiency and compliance.
- Conducted thorough UAT testing post go-live in multiple environments, validated all employee data.
- Implemented automated solutions to streamline routine tasks and data workflows, enhancing overall operational effectiveness.
- Managed data related to employees, including recruitment, onboarding, compensation, benefits, and performance management.
- Supported end-users, ensuring high service levels and operational efficiency.
- Developed and delivered comprehensive training programs for staff, including creating user guides and conducting orientation sessions for new users.
- Establish and maintain strong relationships with key stakeholders, acting as a liaison between technical teams and business users.
- Communicated effectively with both technical and non-technical audiences to ensure clear understanding and cooperation.
HR Systems Specialist
West Lothian Council
04.2022 - 07.2024
- Provided post support to Business line managers and employees following implementation of a HR self-service system.
- Supporting the business with navigating the system, processing transactions successfully, coaching employees to utilise user guides when experiencing challenges as an end user.
- Supporting Managers with transactional changes including transfers, working patterns, absence, expense claims, creating posts, positions, working patterns and cost centres.
- Conducting annual pay award cycles, monthly security audits for all users, vehicle compliance assessments along with employee data maintenance.
- Providing HR analytical reports, performing detailed analysis on employee data for the internal and external customers.
- Create monthly reports for Internal Audit controls.
Associate Director HR Shared Services
IQVIA Ltd
01.2016 - 06.2021
- Maintained core HR system for 15 years, managed all upgrades, manager and employee self-service implementations, delivered full HR systems transition to Workday, including configuration, testing, deployment & stabilization. Responsible for all data integrity, mapped end to end processes, streamlined activities to create bandwidth within HR reducing costs, conducted focus groups for business managers and HR.
- Managed, developed and supported customer service teams in multiple Regions.
- Engaged with stakeholders, external vendors, internal departments, performed rigorous testing of employee data, analysed data and monitored to ensure quality of data prior to go live.
- Identified areas of improvement to standardise and automate Tier I tasks from HR simplifying the process for Managers and Employees delivering better end user experience.
- Transitioned payroll integration to new vendor for UK, Ireland and America, performed numerous audits of payroll and HR systems to ensure accuracy of data flow and set up new workstreams to perform ongoing weekly reconciliations.
- Opened new centres in Bangalore, India and Bratislava, Slovakia from start up to support the APAC Region and European Regions.
- Built strong solid relationships with business leaders and HR colleagues successfully gained buy in to transition of activities to our Shared Services centres.
- Responsible for global compliance audits, KPI’s and SLA’s following Country specific processes and procedures, utilised expertise to meet all regulatory requirements.
- A multinational healthcare company with a network of more than 70,000 employees in more than 100 countries.
Manager HR Shared Services
IQVIA Ltd
01.2011 - 01.2016
- Implemented and managed HR Shared Services within Europe and Asia.
- Managing culturally diverse team members in a fast growing environment supporting multiple Country HR business functions.
- Delivered Manager and Employee self-service globally, provided post implementation support via forums throughout the business.
- Set up a new site hub in Bratislava, Slovakia over a one year secondment. Hired staff with multiple language experience.
- Expanded service provision into Europe in conjunction with roll out of PeopleSoft HRMS tool thereby improving consistency and accuracy of data for global metrics such as headcount and retention.
- Managed the annual pay and promotional cycle, conducting rigorous testing prior to go live.
- Uploading global pay changes from Total Performance Management system back into Peoplesoft HR.
- Reconciling the data with payroll to ensure payments are processed accurately, distributing payroll files securely adhering to Data Protection Laws.
- Responsible for managing the day to day HR administration activities supporting all elements of the employee’s lifecycle, processing personal changes, hires, terminations, absence, probation, salary increments and internal transfers updating a central HR system on behalf of Managers and HR.
Supervisor, HR Shared Services
IQVIA Ltd
01.2007 - 01.2011
Quality Auditor, Customer Services HR Shared Services
IQVIA Ltd
01.2003 - 01.2007
Education
GCSEs -
Knightswood High
Glasgow, GLG01-1986
Skills
- HR Systems Management
- Data Analysis/Reporting
- Manager/Employee Self Service
- Systems Training
- Payroll/Finance Integration
- Data Migration
- UAT Testing
- Process Improvement
- Create User Guides
- Microsoft D365 HR
- ITrent
- Workday
- Peoplesoft HR
- ADP
- Absence Management System
- Empactis
- Total Performance System
- Service Now
- Sharepoint
- SAP BI Reporting
Custom Section
- Microsoft D365 HR
- ITrent
- Workday
- Peoplesoft HR
- ADP
- Absence Management System
- Empactis
- Total Performance System
- Service Now
- Sharepoint
- SAP BI Reporting
Interests
Accomplishments
- Awarded Presidents Club at Quintiles the highest recognition given for achievement in the organisation
Timeline
HR Systems Implementation Lead
Caledonian Sleeper Ltd
07.2024 - 10.2025
HR Systems Specialist
West Lothian Council
04.2022 - 07.2024
Associate Director HR Shared Services
IQVIA Ltd
01.2016 - 06.2021
Manager HR Shared Services
IQVIA Ltd
01.2011 - 01.2016
Supervisor, HR Shared Services
IQVIA Ltd
01.2007 - 01.2011
Quality Auditor, Customer Services HR Shared Services
IQVIA Ltd
01.2003 - 01.2007
GCSEs -
Knightswood High