Amanda Hoxha

• Managed daily operations to increase productivity.
• Implemented company policies effectively, maintained high standards of service delivery.
• Provided constructive feedback to staff for improved performance levels.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Supervised activities of workers and enforced safety regulations.
• Ensure excellent customer service and brand standards
• Handle customer complaints professionally and effectively.
• Trained in food, bakery and beverages preparatio.

Delivered high quality beverages and custome service.

Maintained cleanlines, safety and hygiene standards.

Worked efficiently in a fast-paced environment.

Supported team operation during peak hours.

• Trained new cashiers on store policies and procedures to maintain standards.
• Assisted customers with enquiries to enhance their shopping experience.
• Processed payments swiftly for improved customer experience.
• Greeted each customer warmly, creating a friendly shopping environment.
• Kept up-to-date with store promotions to provide accurate information to customers.
• Maintained clean and organised workspace to ensure efficient service.
• Took initiative in restocking shelves during downtime, enhancing product availability.
• Packaged customer items carefully, ensuing merchandise safety.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.