Amanda Gotsall
Wolverhampton,South Staffordshire
Summary
Detail-oriented professional with a strong focus on accuracy and the ability to work independently. Demonstrates excellent communication skills, both written and verbal, and excels in prioritising tasks effectively. Proven ability to maintain composure under pressure while working collaboratively within a team. Experienced in administration and finance, with a supportive nature and a 'can do' attitude. Committed to achieving end goals by recognising the importance of each task.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work history
Teaching Assistant in primary school
Havergal Primary School
Wolverhampton, South Staffordshire
09.2013 - Current
- Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.
- Conducted regular reading sessions promoting literacy amongst young learners.
- Aided in supervision of children during break times further ensuring their safety while on school premises.
- Managed extracurricular activities such as sports events or field trips to provide varied learning experiences for pupils outside classroom setting.
- Contributed to development of school policies aimed at enhancing teaching methods and techniques.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Facilitated group activities during lessons which promoted team-work amongst students.
- Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
- Assisted in preparation of lesson plans, resulting in well-organised, effective classes.
- Monitored pupil behaviour during class time, ensuring a conducive learning environment.
- Assisted with the marking of pupils' work, providing constructive feedback where necessary.
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Aided improvements in educational, emotional and social development.
Team Leader - AML and CTF
Egg
Dudley, West Midlands
08.2006 - 08.2009
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Ensured effective management of the Anti-Money Laundering and Counter Terrorist Financing Team.
- Keep myself and my team updated on all industry and legislation changes.
- Accurately updated new and existing policies with new industry and legislation changes.
- Reviewed working practices within my team to ensure maximum working effectiveness.
- Develop and produce accurate statistical information regarding work flow peaks and any new risks/trends occurring within our daily monitoring reports.
- Assist with the production of an accurate end of year report for out Senior Leadership Team.
- Ensure all team 121's were completed on a regular basis and co-ordinate all training and development needs for my staff.
- Liaise with third party agencies when needed in a polite and professional manner.
Financial Crime Officer - Anti-Money Laundering
Egg
Dudley, West Midlands
01.2002 - 08.2006
- Worked diligently under pressure whilst preserving high-quality output.
- Ensured all referrals were completed with our agreed service levels.
- Quality check all newly opened accounts to ensure all verification checks had been adhered to.
- Inform my Team Leader of any new fraudulent trends appearing on our daily reports.
- Deal with day to day house keeping tasks when needed.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Collaborated with colleagues for effective teamwork.
- Have up to date and accurate knowledge of the Anti-Money Laundering regulations.
Fraud Intelligence Officer - Post Application
Egg
Dudley, West Midlands
01.2001 - 12.2002
- Worked system generated reports
- Underwrote suspicious referrals and passed to relevant department if needed.
- Engaged with customers and any third party organisations in a polite and professional manner.
Fraud Intelligence Officer - Application Team
Egg
Dudley, West Midlands
01.1999 - 12.2001
- Worked in house database fraudulent activity reports on a a daily basis.
- Loaded any fraudulent cases found to a national database called CIFAS, ensuring accuracy at all times.
- Used in house systems and database information to identify new fraud rings or trends.
Sales Associate
Egg
Dudley, West Midlands
01.1998 - 01.1999
- Sold new mortgages to customers along with other related products such as building and house insurance.
- Provided excellent customer service to all of our new mortgage customers.
- Provided clear, concise and accurate information regarding quotes and costs involved.
Education
Qualsafe Level 3 Award in Paediatric First Aid -
Entrust
Stafford, Staffordshire 04.2025 -
OCR Level 3 - Supporting Teaching and Learning in Schools
City of Wolverhampton College
Wolverhampton 04.2001 - 07.2014
CACHE Level 2 - Supporting Teaching and Learning in Schools
Cannock College
Cannock, StaffordshireNVQ Level 2 - Administration
Sandwell College
SandwellNVQ Level 3 - Customer Service
Sandwell College
SandwellNational BTEC - Merit - Customer Service and Finance
Sandwell College
SandwellGCSEs - 9 GCSE including Maths and English
Wodensborough High School
Wednesbury, SandwellSkills
- Strong focus to accuracy and detail
- Ability to work on my own initiative
- Excellent communication skills both written and verbally
- Able to prioritise a number of given tasks
- Ability to keep a cool head under pressure
- Ability to work as part of a team
- To see the importance of each task and focus on the end goal
- Previous administration and financial experience
- Supportive nature, always having a 'can do' attitude
Affiliations
- I love to read especially a good crime novel
- Yoga has become very important to me, I take a yoga class every week as part of a very supportive group of people
- I absolutely love History especially the Tudor period in particular
Timeline
Qualsafe Level 3 Award in Paediatric First Aid -
Entrust
04.2025 -
Teaching Assistant in primary school
Havergal Primary School
09.2013 - Current
Team Leader - AML and CTF
Egg
08.2006 - 08.2009
Financial Crime Officer - Anti-Money Laundering
Egg
01.2002 - 08.2006
OCR Level 3 - Supporting Teaching and Learning in Schools
City of Wolverhampton College
04.2001 - 07.2014
Fraud Intelligence Officer - Post Application
Egg
01.2001 - 12.2002
Fraud Intelligence Officer - Application Team
Egg
01.1999 - 12.2001
Sales Associate
Egg
01.1998 - 01.1999
CACHE Level 2 - Supporting Teaching and Learning in Schools
Cannock College
NVQ Level 2 - Administration
Sandwell College
NVQ Level 3 - Customer Service
Sandwell College
National BTEC - Merit - Customer Service and Finance
Sandwell College
GCSEs - 9 GCSE including Maths and English
Wodensborough High School
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