Amanda Amarteifio

• Provide friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Recruited to join stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability
• Collaborated with team members to deliver seamless customer assistance during peak hours, reducing wait times significantly
• Participated in staff training sessions, acquiring new skills and knowledge to improve performance and customer service delivery.
• Worked as team member, performing cashier duties, product assistance and cleaning.

• Designing my own collection
• Understanding how to display a collection
• Navigating stock quantities
• Advertising my own product
• Gained knowledge on: design, runway, styling, visual merchandising, buying, merchandising, marketing and communication

• Built lasting relationships with clients through customer service interactions.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Assisted customers in locating specific items to boost satisfaction.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Updated product labelling and pricing to reflect discounts and offers.

• Designed a consumable product by creating layout, packaging, and testing variations
• Business strategies at Pret a Manger and product development
• Gained knowledge on front-of-house operations and customer care

Gained knowledge on:

• Business management strategies
• Company structures
• Developed working knowledge of industry trends and improvements in processes
• Career pathways in different roles