Amancay Perez C.
London,United Kingdom
Summary
Energetic and customer-focused individual with proven experience working in fast-paced, people-facing environments, including large-scale events with over 500 attendees. Skilled in delivering attentive service, managing diverse personalities, and maintaining a calm, professional approach under pressure. Passionate about hospitality and committed to creating positive, personalised guest experiences.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Junior Youth Animator
The Ruhi Institute
09.2025 - 01.2026
- Led and supported group sessions, ensuring a positive and inclusive environment.
- Adapted communication style to meet individual needs, similar to personalised guest service.
- Managed group dynamics calmly, demonstrating strong problem-solving and interpersonal skills.
- Maintained organisation and structure in fast-paced settings.
Facilitator
National Youth Conference
Yarnfield, Staffordshire
07.2025 - 07.2025
- Supported the delivery of a 300+ attendee conference, ensuring smooth coordination across multiple activities and time-sensitive schedules.
- Maintained constant interaction with attendees, proactively engaging individuals to ensure they felt included and supported.
- Managed a wide variety of personalities, particularly younger participants, adapting communication style to maintain engagement and positive behaviour.
- Identified and resolved issues in real time, using calm de-escalation techniques to handle challenging situations professionally.
- Ensured efficient movement of groups between sessions, maintaining organisation and timing.
- Worked collaboratively within a team to ensure a high-quality and seamless experience for all attendees of all ages.
Education
GCSEs - Achieved: 88655554
St Angela's Ursuline School for Girls
London 09.2018 - 08.2023
A-Levels - Predicted: ABB
London Design and Engineering UT6th Form
London 09.2024 -
Skills
- Guest interaction & customer service
- Building rapport with a wide range of individuals
- Working under pressure in fast-paced environments
- Strong communication & active listening
- Teamwork & reliability
- Organisation & attention to detail
- Problem-solving & conflict management
Languages
English
Native
Spanish
Fluent
References
References available upon request.
Timeline
Junior Youth Animator
The Ruhi Institute
09.2025 - 01.2026
Facilitator
National Youth Conference
07.2025 - 07.2025
A-Levels - Predicted: ABB
London Design and Engineering UT6th Form
09.2024 -
GCSEs - Achieved: 88655554
St Angela's Ursuline School for Girls
09.2018 - 08.2023