Oliver Grindrod
Beaulieu,Hampshire
Summary
Engages customers with enthusiasm and warmth, fostering connections to enhance their experience. Delivers exceptional service by recommending beverages and pastries tailored to customer preferences. Collaborates effectively with team members to ensure timely order fulfilment and a positive work environment. Maintains a clean and organised workspace, adhering to health and safety standards to ensure a safe environment. Manages inventory levels diligently, preventing shortages and supporting seamless operations. Executes cash handling with precision, ensuring accurate transaction processing.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Starbucks Junior Baristia
Brockenhurst College
2025.09 - Current
- Processed customer transactions quickly and accurately, using the till and handling cash and card payments.
- Maintained a clean and organised work environment, adhering to health and safety standards.
- Managed inventory levels, restocking supplies and ingredients as necessary to avoid shortages.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Ensured cleanliness of work areas and utensils to promote a safe environment.
- Collaborated with team members to ensure a smooth workflow and timely order completion.
- Identified and utilised opportunities to upsell menu items to customers.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Greeted and connected with every customer, recommending drinks and pastries.
Education
NVQ Level 1 - Hospitality & Customer Service
Brockenhurst College
Brockenhurst2026-01
Functional Skills - Functional Skills English - Level 1
Brockenhurst College
Brockenhurst2026-01
Skills
- Customer service
- Team collaboration
- Inventory management
- Cash handling
- Food hygiene
- Time management
- Upselling techniques
- Equipment operation
- Health and safety compliance
- Dairy alternatives advice
- Detail Orientated
- Flavour profiling
- Positive attitude under pressure
- Positive attitude
- Quick learner
- Customer service excellence
- Teamwork and collaboration
- Cleanliness maintenance
- Creative thinking
- Speedy and efficient
- Patience and tolerance
- Milk steaming
- Multitasking
- Adaptable and quick to learn
- Basic food preparation
- Guest service
- Time-management
- Customer interaction
- Food safety awareness
- Decision making
- Table clearing
- Strong communication
- Order taking
- Safe food handling
- Team player
- Active listening
- Food preparation
- Health and Safety
- Food service
- Effective communication
- Multitasking efficiency
Certification
- Food Safety certified
- Qualified in Customer Service & Hospitlaity
Timeline
Starbucks Junior Baristia
Brockenhurst College
2025.09 - Current
NVQ Level 1 - Hospitality & Customer Service
Brockenhurst College
Functional Skills - Functional Skills English - Level 1
Brockenhurst College