Aman Miah
Ashton-under-Lyne
Summary
Accomplished professional with extensive expertise in CRM systems, Salesforce platform, and Office 365 usage. Demonstrates proficiency in dispute resolution, diplomatic negotiation, and effective persuasion. Adept at fast and accurate data entry, with a strong ability to learn new software and internal systems quickly. Skilled in salesmanship techniques and account management, with a solid understanding of basic POS and order-processing systems. Career goal includes leveraging skills to drive organisational success through innovative solutions and exceptional customer service.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Offering strong communication skills and knack for problem-solving. Knowledgeable about customer interactions, active listening, and conflict resolution. Ready to use and develop communication, problem-solving, and customer interaction skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Advisor
Vision Direct
2022.05 - 2023.05
- Handled inbound customer calls, gathering details and resolving product or order queries
- Responded to customer emails providing timely updates on order progress
- Processed phone orders and applied relevant discounts to support customer satisfaction
- Built rapport with customers, offering a helpful and patient approach at all times
Hospitality & Customer Service Assistant
Shahbaaz Indian Restaurant
2020.12 - 2022.04
- Welcomed customers at the door and guided them to their seats with a friendly and professional manner
- Took food and drink orders face-to-face, ensuring accuracy and excellent service
- Managed incoming phone enquiries and processed takeaway orders efficiently
- Maintained a clean and organised dining environment to enhance customer experience
- REFERENCE - CONTACT NUMBER BELOW
- +44 7546 277742 < Business Telephone Number
Customer Service Representative
Serco – National Apprenticeship Service (Outbound)
2019.02 - 2019.06
- Handled inbound and outbound calls to clients, gathering information and updating system records accurately
- Sent follow-up emails with service information and details discussed during calls
- Developed confidence in overcoming call barriers and engaging directly with decision-makers
- Resolved customer concerns calmly and effectively, improving overall client engagement
- NAS (National Apprenticeship Service) – Outbound Team
- 11 Feb 2019 – 29 June 2019
- NAS – Employer Re-Engagement Team (ERT)
- Used CRM software to update business records, including apprenticeship recruitment and levy details
- Contacted employers in both large organisations and private sectors to discuss training and apprenticeship needs
- Identified opportunities for businesses to introduce new apprentices and arranged trainer follow-ups
- Maintained accurate communication logs using STORM email system
- REFERENCE:
- Ms Colette Maloret (Manager): colette.maloret1@serco.com
Education
NVQ Level 3 - Business, Finance, Economics
Ashton Sixth Form College
Manchester 2017.09 - 2020.05
GCSE -
Droylsden Academy
Droylsden, Manchester 2012.01 - 2017.01
Skills
- Proficient in CRM systems
- Knowledge of STORM communication and email system
- Dispute Resolution
- Fast and accurate data entry skills
- Able to learn new software and internal systems quickly
- Salesmanship techniques
- Effective persuasion
- Data entry speed
- Diplomatic negotiation
- Salesforce platform
- Account management
- Office 365 usage
- Basic POS (Point of Sale) and order-processing systems
Affiliations
- ITBF Qualified Professional Muay Thai Coach training & competing for over 17 years
Accomplishments
5 Time British WKU Champion
References
References available upon request.