Summary
Work History
Education
Skills
knitting, crocheting
Timeline
Generic
AMAL AHMAD ALAME

AMAL AHMAD ALAME

Loughborough

Summary

Friendly, organised, and adaptable Computing graduate with a strong background in customer service and support roles. Confident working with people from a wide range of backgrounds, and able to stay calm, efficient, and positive in busy environments. I take pride in delivering helpful, professional service and handling responsibilities with care and attention to detail. Always eager to learn, take initiative, and contribute to a smooth and supportive workplace.

Work History

Care Assistant

Reliance Staffing
09.2024 - 12.2024
  • Provided individualised care to residents, ensuring comfort and well-being.
  • Assisted with mobility, hygiene, and meal needs.
  • Gained experience in operating machinery for moving residents requiring support.
  • Maintained hygiene standards by following strict protocols for a safe environment.
  • Monitored health and reported changes to nursing team for appropriate action.
  • Fostered connections with residents through active listening and emotional support.
  • Documented care provided and updated records per confidentiality protocols.

Waitress

Aroma Restaurant
04.2021 - 06.2021
  • Delivered excellent customer service in fast-paced environments, ensuring guest satisfaction.
  • Processed orders efficiently while multitasking to support operations during peak hours.
  • Prepared for events, managing table setups and menu details for large groups.
  • Coordinated with kitchen staff for prompt and accurate food service.
  • Upheld hygiene standards in compliance with health regulations.

Sales Assistant

Viva Fashion
09.2020 - 11.2020
  • Provided personalised customer advice to build relationships and drive repeat business.
  • Exhibited extensive product knowledge to assist customers in purchasing decisions.
  • Improved store presentation through appealing displays and effective stock management.
  • Handled customer complaints professionally to ensure positive experiences.

Volunteer Nursery Assistant

Mom's Daycare
06.2020 - 07.2020
  • Delivered attentive care for infants and toddlers in a safe, engaging environment.
  • Aided staff in organising activities that foster cognitive and social growth.
  • Supported daily routines like meals, naps, and hygiene to ensure children's well-being.
  • Acquired experience in child development, conflict resolution, and parent communication.
  • Maintained records of children's progress while assisting with administrative tasks.

Education

BSc - Computer Science

University of Northampton
Northampton, United Kingdom
11-2024

Foundation in Computing -

University of Northampton International College
Northampton, United Kingdom
07-2021

International GCSE (IGCSE) -

Rainbow International School of Uganda
Kampala, Uganda
06-2020

Skills

Customer Service

Microsoft Office Proficiency

Multitasking

Time Management

Teamwork

Verbal and Written Communication

Attention to Detail

Fast Learner

Organisation

Reliability

Technical Support

Adaptability

Front-end development

Responsive design

UI and UX prototyping

Databases

Debugging and testing

System design

User research

Wireframing and prototype design

Figma proficiency

JavaScript basics

HTML and CSS

knitting, crocheting

Knitting and crocheting have become hobbies I really enjoy, especially because they help me relax and stay focused. I’ve created a few simple pieces, such as scarves and hats, and I’ve recently begun working on a Ugandan flag blanket, which has been a fun and challenging project. It’s helped me develop a lot of patience and attention to detail, skills I’ve found useful in other parts of my life as well.

Timeline

Care Assistant

Reliance Staffing
09.2024 - 12.2024

Waitress

Aroma Restaurant
04.2021 - 06.2021

Sales Assistant

Viva Fashion
09.2020 - 11.2020

Volunteer Nursery Assistant

Mom's Daycare
06.2020 - 07.2020

BSc - Computer Science

University of Northampton

Foundation in Computing -

University of Northampton International College

International GCSE (IGCSE) -

Rainbow International School of Uganda
AMAL AHMAD ALAME