AMAKA RACHEL UDEH
Manchester /Salford,Salford
Summary
I am an accomplished sales and marketing professional with 15 years of experience building and managing a successful book-selling and stationery enterprise in Africa. Demonstrates strong expertise in retail sales, marketing strategy, and customer relationship management. I Coordinated embassy events and public relations initiatives, enhancing community engagement and brand visibility. Experienced in managing operations, leading sales initiatives, and advising clients online. Known for clear communication, strategic thinking, and the ability to connect people and ideas across cultures and markets. Now seeking to contribute strategic insight, commercial acumen, and entrepreneurial energy to a forward-thinking company in the UK.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Healthcare Assistant/ Catering Assistant
Velorious Care Ltd
10.2024 - Current
Founder/CEO
Bookamania Limited
01.2010 - Current
- Bookselling and stationeries [academic, education, general fiction and stationeries].
- Launched and managed books and stationery business, serving both retail and wholesale clients.
- Developed marketing and sales strategies that contributed to revenue growth and £400,000 turnover.
- Negotiated supplier and client contracts to secure timely deliveries and competitive pricing.
- Managed procurement, inventory, and product sourcing to meet customer demand efficiently.
- Led a team of six staff, providing training and performance guidance.
- Secured credit agreements with respected U.K. and U.S. publishers to enhance product offerings.
- Participated in international book fairs such as the London Book Fair, Frankfurt Book Fair, Bologna Children's Book Fair, California Antiquarian Book Fair, and the CIANA Remainder Book Fair London.
Customer Service Advisor
MedExpress Online Pharmacy
06.2025 - 11.2025
- Addressed customer queries and resolved issues to enhance service satisfaction.
- Acted as advisor, collaborating with pharmacists and clinicians to ensure clinical care and patient safety.
- Guiding patients to appropriate clinicians when necessary (Referrals).
- Guided patients to appropriate clinicians.
- I communicate with patients through emails(Communication Skills).
Sales and Marketing Executive (Country’s Representative)
Pearson Education U.K
01.2007 - 01.2010
- Executed targeted sales strategies for bookshops and libraries, increasing product awareness.
- Conducted face-to-face school visits to market and pitch products, enhancing brand visibility.
- Implemented digital marketing campaigns to enhance online presence.
- Organised seminars for product launch, facilitating engagement with key stakeholders.
- Facilitated training for teachers and subject specialists on products and the usage of our resources.
- Acknowledged and actioned feedback from clients.
Administrative Assistant
South Korea Embassy, Lagos Consulate
Lagos
01.2006 - 01.2007
- Managed correspondence, coordinated communications, scheduled appointments, and organized meetings to ensure smooth operations.
- Coordinated events and arranged airport pickups to support guest logistics.
- Managed office communications and correspondence for embassy operations.
- Organized official documents and maintained filing systems for easy access.
- Coordinated meetings and events for diplomatic staff and visitors.
Passenger Service Assistant
Sosoliso Airline Nigeria
01.2003 - 01.2006
- Resolved passengers’ queries and verified travel tickets and identity cards to issue boarding passes.
- Assisted passengers with check-in and boarding procedures.
- Provided information on flight schedules and airline policies.
- Coordinated luggage handling and ensured proper tagging procedures.
Education
M.A. - Publishing
Manchester Metropolitan University
Manchester, UK01.2024
Master’s - Public and International Affairs
University of Lagos
Nigeria01.2007
B.A - English Language and Linguistics
Usman Danfdio University
Sokoto01.1999
Skills
- Patient care
- Clinical support
- Medical documentation
- Health communication
- Patient referrals
- Customer relationship management
Certification
- Zendesk Support for Agents – Zendesk Training
- Business Analysis in View - Tritek Consulting
- Level 5 Diploma in Sales and Marketing (UK Professional Development Academy)
- Certificate Course on Document Controller - Document Management and Records Keeping (Reed Courses)
- Level 5 Hospitality & Tourism Management with Customer Service (Reed Courses)
- Library and Information Science Diploma (Reed Courses)
- DSE Display Screen Equipment (Citation)
- Information Security (Citation)
- General Data Protection Regulations - GDPR (Citation)
References
Available on request
Career Statement
I am an accomplished sales and marketing professional with 15 years of experience building and managing a successful book-selling and stationery enterprise in Africa. Demonstrates strong expertise in retail sales, marketing strategy, and customer relationship management. I Coordinated embassy events and public relations initiatives, enhancing community engagement and brand visibility. Experienced in managing operations, leading sales initiatives, and advising clients online. Known for clear communication, strategic thinking, and the ability to connect people and ideas across cultures and markets. Now seeking to contribute strategic insight, commercial acumen, and entrepreneurial energy to a forward-thinking company in the UK.
Work Preference
Work Type
Full TimeLocation Preference
RemoteSalary Range
£45000/yr - £200000/yrTimeline
Customer Service Advisor
MedExpress Online Pharmacy
06.2025 - 11.2025
Healthcare Assistant/ Catering Assistant
Velorious Care Ltd
10.2024 - Current
Founder/CEO
Bookamania Limited
01.2010 - Current
Sales and Marketing Executive (Country’s Representative)
Pearson Education U.K
01.2007 - 01.2010
Administrative Assistant
South Korea Embassy, Lagos Consulate
01.2006 - 01.2007
Passenger Service Assistant
Sosoliso Airline Nigeria
01.2003 - 01.2006
M.A. - Publishing
Manchester Metropolitan University
Master’s - Public and International Affairs
University of Lagos
B.A - English Language and Linguistics
Usman Danfdio University