ALWIN GEORGE
Cardiff,Canada
Summary
Dedicated professional with expertise in non-violent communication, trauma-informed care, and adolescent mental health understanding. Skilled in child protection awareness, substance abuse intervention, and resilience training, with a strong focus on ethical decision-making and crisis response. Proficient in behavioural guidance, motivational techniques, and active listening to foster positive outcomes. Experienced in coordinating outdoor activities, staff training, budget management, and report-writing. Adept at utilising Office 365 for efficient administrative tasks. Committed to promoting well-being through effective behavioural management and innovative support strategies.
Compassionate Youth Worker with strong communication and problem-solving skills, combined with background in education and volunteer work. Adept in fostering positive relationships and creating inclusive environments for young people. Committed to making meaningful impacts on youth development and community engagement.
Driven leader seeking role as Retail Supervisor, bringing strong organisational skills and proficiency in customer service. Proven ability in team management and problem-solving, ensuring smooth store operations. Committed to enhancing sales performance and fostering positive shopping environment.
Retail professional with focus on customer satisfaction and team leadership. Known for creating positive shopping experiences and driving sales through effective staff training and inventory management. Committed to fostering collaborative environment and improving store performance.
Diligent Bookkeeper with experience maintaining accurate, timely accounting operations. Proactive with excellent planning to meet payroll, reporting and return deadlines. Attentive and logical to remain calm and productive under pressure.
Conscientious professional with strong background in financial management and administrative tasks. Proven ability to manage accounts and maintain accurate records, coupled with excellent organisational skills. Committed to contributing to financial accuracy and operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work history
CHILD YOUTH WORKER
SERENITY RESOURCES LTD
DAWSON CREEK, Canada
2024.02 - 2026.04
- Supervise and care for children aged 5-18 in various settings, ensuring their safety and well-being.
- Plan, organize, and oversee activities that foster children's social, emotional, and physical development.
- Provide guidance on behavior and support educational activities.
- Maintain a safe environment, manage schedules, and communicate with parents or guardians regarding their children's progress and needs.
- Ensures communication and liaison between group home, school, family and the community
- Maintains reports such as statistics, logbooks, daily activities on residents.
- Develop schedules and routines to ensure that children have enough physical activity,rest, and playtime
- Ensures a safe, comfortable and welcoming environment for children and youth providing age-appropriate activities with adaptations as needed.
- Promotes behavioral change and personal growth of children and youth who are having difficulties coping because of social, emotional, physical, or cognitive delays.
- Designs, implements and evaluates youth-centered individual plans to aid in transitioning youth to independence.
- Supports youth to achieve their established goals using a strength-based approach.
- Reaches out to youth at times when, and in places where, they are not connected to adult supervision, assessing their primary needs and taking appropriate action using a harm reduction model of service delivery.
- Works within the community to utilize local resources and programs.
- Initiates activity groups, related to the specific needs and goals of the youth.
- Provide appropriate educational training through organized activities such as games, crafts, reading and outings
- Take children to and from school and appointments.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
RETAIL SUPERVISOR
HASTY MARKET ESSO
KAMLOOPS, Canada
2020.02 - 2024.02
- Handled high-pressure situations calmly resulting in a peaceful work environment.
- Handled complicated customer queries adeptly enhancing overall client satisfaction.
- Ensured compliance with health and safety regulations for safer working environment.
- Resolved customer complaints, bolstering brand reputation.
- Collaborated effectively with other departments achieving seamless store operations.
- Trained new employees, promoting rapid productivity increase.
- Conducted performance evaluations of staff members leading to improved work quality.
- Streamlined inventory management processes for enhanced efficiency.
- Enhanced customer satisfaction by delivering top-notch service.
- Implemented visual merchandising strategies to improve product visibility.
- Managed returns and exchanges efficiently improving customer trust in our return policy.
- Facilitated team meetings to boost communication and collaboration.
- Maintained an organised shop floor whilst boosting operational efficiency.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Coordinated staff schedules for efficient store operations.
- Achieved smooth workflow by delegating tasks appropriately.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Drove customer retention by analysing feedback and KPI data.
- Resolved complaints to achieve full customer satisfaction.
- Cashed up tills and counted takings to balance books at business close.
Bookkeeper
Ross Electricals
Kattappana, INDIA
2018.06 - 2019.08
- Managed financial records by meticulously entering and updating data.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Produced and distributed monthly account reports for financial analyses.
- Streamlined bookkeeping processes for improved efficiency.
- Balanced general ledger by reconciling entries accurately and promptly.
- Handled payroll administration to guarantee proper compensation for employees.
- Assisted in budget preparation, aided in cost control measures.
- Produced timely financial reports with use of bookkeeping software.
- Communicated effectively with customers regarding their accounts or any outstanding payments.
- Maintained accurate books for clear financial visibility.
- Ensured tax compliance by preparing accurate tax returns on time.
- Organised supplier payments punctually to sustain good business relationships.
- Processed invoices promptly, enabled swift payment processing.
- Improved cash flow management with diligent accounts receivable follow-up actions.
- Worked closely with accountants during end-of-year closeout procedures, ensured accuracy of figures reported in annual reports.
- Kept a record of business expenses, assisted in expense reduction strategies.
- Analysed fiscal transactions to ensure all activities adhered to company policies.
- Conducted regular audits, ensured compliance with regulations.
Education
Bachelor of Commerce - Commerce
College of Applied Sciences
Nedumkandam, India 06/2015 - 05/2018
Post Baccalaureate Diploma in Supply Chain Managem - Supply Chain Management
Thompson Rivers University
Kamloops, Canada 01/2020 - 12/2021
Skills
- Non-Violent communication
- Child protection awareness
- Adolescent mental health understanding
- Substance abuse intervention
- Resilience training
- Behavioural guidance
- Outdoor activities coordination
- First Aid
- Staff training
- Budget management
- Report-writing
- Motivational techniques
- Active listening
- Ethical decision making
- Trauma-informed care
- Crisis response
- Behaviour management
- Office 365
Affiliations
- Playing cricket, singing, hiking.
Accomplishments
Bookkeeper
- Maintained accurate financial records with a high level of attention to detail and minimal errors.
- Assisted in streamlining bookkeeping processes, improving efficiency in financial reporting.
- Consistently met deadlines for payroll, invoicing, and account reconciliations.
Retail Supervisor
- Promoted to a supervisory role with responsibility for leading and motivating a retail team.
- Trained and mentored new staff, helping them develop confidence and product knowledge.
- Consistently achieved or exceeded sales and customer service targets.
- Managed daily store operations, including scheduling, stock control, and cash handling.
- Received positive customer feedback for excellent service and effective problem resolution.
- Helped maintain high standards of merchandising and store presentation.
Child & Youth Worker
- Built positive, trusting relationships with children and young people, supporting their emotional and personal development.
- Developed and delivered engaging activities tailored to individual needs.
- Worked collaboratively with families and multidisciplinary professionals to achieve positive outcomes.
- Successfully managed challenging behaviours using trauma-informed and person-centred approaches.
- Maintained accurate case records and consistently met safeguarding and reporting requirements.
- Recognised for professionalism, empathy, and reliability in supporting vulnerable children and young people.
Certification
- First Aid & CPR/AED level C
- CPI
- Autism Awareness for first Responders Course
- FOIPPA Foundations Course
- 4 Hour Behaviour Modification Class
- OSHA Fire Extinguisher Training Certificate
- WHMIS
- Understanding Child Development and Disabilities Certification
- Diploma in Basics of American Sign Language
Languages
English
Intermediate
Timeline
CHILD YOUTH WORKER
SERENITY RESOURCES LTD
2024.02 - 2026.04
RETAIL SUPERVISOR
HASTY MARKET ESSO
2020.02 - 2024.02
Bookkeeper
Ross Electricals
2018.06 - 2019.08
Post Baccalaureate Diploma in Supply Chain Managem - Supply Chain Management
Thompson Rivers University
01/2020 - 12/2021
Bachelor of Commerce - Commerce
College of Applied Sciences
06/2015 - 05/2018