Alma Tesfay
Nottingham
Summary
I am an enthusiastic and approachable individual, with talent for building rapport with customers and understanding their needs. Skilled in effective communication and problem-solving whilst always aiming to deliver exceptional service. I am eager to apply adaptability and teamwork to contribute positively in a customer-focused environment.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Customer Sales Assistant
united pharmacy
london
08.2024 - 05.2026
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer complaints with empathy and professionalism; offering solutions that aimed to fulfil customer satisfaction.
- Managed stock levels on the shop floor, reloading items to maintain availability.
- Communicated clearly with pharmacy staff to ensure safe and accurate dispensing of prescriptions.
- collaborated with the pharmacy team especially during peak hours to ensure a smooth running environment.
Volunteer Teaching Assistant In Primary School
Wilmington primary school
wilmington, kent
09.2024 - 06.2025
- Assisted students one-on-one with class assignments and guided reading, enhancing their understanding and engagement with the material.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Provided administrative support to teachers, including photocopying, filing, and organising resources.
Education
GCSEs -
wilmington grammar school for girls
kent 2019 - 2024
A-Levels - Psychology, Sociology, Biology
wilmington grammar sixth form
kent 2024 - 2026
Skills
- Sales transactions
- Cash handling
- Stock management
- Customer service
- Team collaboration
- Problem solving
- Punctual and reliable
- Confident communicator
- Patience and empathy
Languages
English
Proficient
C2
tigrinya
Upper Intermediate
B2
Timeline
Volunteer Teaching Assistant In Primary School
Wilmington primary school
09.2024 - 06.2025
Customer Sales Assistant
united pharmacy
08.2024 - 05.2026
A-Levels - Psychology, Sociology, Biology
wilmington grammar sixth form
2024 - 2026
GCSEs -
wilmington grammar school for girls
2019 - 2024