Allison Short

• Promptly responded to all customer queries, resulting in increased client retention rate.
• Ensured smooth operations by maintaining an organised work environment at all times.
• Managed collections efficiently, ensuring prompt payment from customers or businesses in arrears.
• Answering telephone calls from clubs, police, drivers and members of the public and assisted with any problems they may have and resolve the issues promptly.
• Using the computer and inhouse system to make sure jobs are accurate with the proper location and destination for the driver.
• Keeping members all up to date at every step of the job with eta and who was attending to the rescue.
• Reduced case backlog through meticulous organisation and prioritisation of tasks.
• Liaised effectively with clients, fostering strong professional relationships in the process.
• Increased client satisfaction with adeptly managing recovery cases in a timely manner.

Working within a care home for adults with learning disabilitys, personal care, safeguarding, medication. working within the guidelines of health and social care.

Getting medical help if needed and consulting my line manager if their was any problems within the home or with one of our clients

Worked on waking nights keeping an eye on the adults and assisting where needed

• Demonstrated patience whilst dealing with challenging behaviours from dementia patients.
• Ensured cleanliness and tidiness of residents' quarters, promoting a healthy environment.
• Collaborated with multidisciplinary team to optimise patient outcomes.
• Facilitated communication between family members and healthcare staff regarding resident's progress.

• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Devised actionable plans towards achieving set business objectives within deadlines.
• Fostered a high-performing environment to drive productivity and quality.
• Improved customer satisfaction through close collaboration with the team.
• Encouraged open communication, fostering a positive work culture.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Promoted professionalism among staff to develop productive relationships.