Allison Dullforce
Usk,Monmouthshire
Summary
Dedicated professional with a strong foundation in customer service and guest care, complemented by exceptional time management and organisational skills. Demonstrates proficiency in teamwork and communication, alongside basic ICT capabilities. Skilled in report writing and research within the travel and tourism sector, showcasing adaptability and a willingness to learn. Experienced in hospitality operations including cleaning, food preparation, and service, while maintaining ethical conduct and diplomatic communication. Resilient under pressure with a commitment to continuous improvement.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Kitchen Porter & Waitress
The Lion Inn, Trellech
Trellech, Monmouthshire
2023.05 - 2025.07
- Supported both kitchen and front-of-house operations in a busy countryside pub
- Maintained hygiene standards: equipment washing, sanitising surfaces, waste checks
- Prepared appetisers and desserts during peak hours
- Cleaned dining areas, refrigerators, and silverware
- Assisted with waitressing during busy service periods
- Helped introduce new staff to workplace routines
- Developed strong customer service, communication, and time-management skills
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Assisted chefs in food preparation for efficient meal service.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
Kitchen Porter & Waitress
The Carpenters Arms, Llanishen
Llanishen, Monmouthshire
2014.01 - 2020.08
- Worked in a busy countryside pub for six years, supporting both kitchen and front-of-house operations.
- Assisted waitressing staff during busy service periods by delivering food and drink orders.
- Preparing appetisers and desserts during busy periods
- Washing heavy kitchen equipment and maintaining hygiene standards
- Cleaning dining areas, book alcove, refrigerators, and silverware
- Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
- Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
- Health & safety checks on waste bins, washers, and work surfaces
- Consistently adhered to food hygiene regulations while dealing with food waste.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Assisted in stock rotation tasks and maintained accurate inventory counts.
- Outlined primary responsibilities held within the role to clarify expectations.
- Onboarded new staff, familiarising them with workplace routines and expectations
- Enhanced budgeting and time management skills through practical application in busy service periods
- Contributed to a positive, reliable team atmosphere
- Developed strong adaptability and communication skills
- Identified notable successes achieved during employment to emphasise impact on team and operations.
Education
Level 3 Travel & Tourism - Travel & Tourism
Coleg Gwent
Risca, Caerphilly County Borough 2023.01 - 2025.01
A-Levels -
Hereford Sixth Form College
Hereford, Herefordshire 2018.01 - 2020.01
GCSEs -
Monmouth Comprehensive School
Monmouth, Monmouthshire 2011.01 - 2018.01
Skills
- Food safety
- Hospitality operations
- Customer service & guest care
- Time management & organisation
- Teamwork & communication
- Adaptability & willingness to learn
- Resilience under pressure
- Ethical conduct
- Diplomatic communication
- ICT fundamentals
- Travel research
Additional Experience & Interests
Rowing – Monmouth Comprehensive School Boat Club, Participated for over three years, completing circuit training, two half-marathons (13 km), and winning two regattas at Monmouth and Shrewsbury. I would describe it as “a great team sport that required much coordination and stamina”.
Book Club & Creative Interests, Attended a five-month book club discussing authors such as Neil Gaiman and Charles Kingsley. You wrote that reading 1984 helped develop debating skills and inspired creative hobbies, including “an unofficial fantasy board game committee with weekly events” AKA Dungeons & Dragons
Career Goals
To build a career in the tourism industry, gain management experience, and eventually start a business within the sector. My future goals include pursuing a career in management within the tourism industry… and then secure a steady job in the tourism sector considering to become a professional employee of high end hotels.
Timeline
Kitchen Porter & Waitress
The Lion Inn, Trellech
2023.05 - 2025.07
Level 3 Travel & Tourism - Travel & Tourism
Coleg Gwent
2023.01 - 2025.01
A-Levels -
Hereford Sixth Form College
2018.01 - 2020.01
Kitchen Porter & Waitress
The Carpenters Arms, Llanishen
2014.01 - 2020.08
GCSEs -
Monmouth Comprehensive School
2011.01 - 2018.01