SHALOM ALABI
London,United Kingdom
Summary
Accomplished professional with expertise in Microsoft programs and a strong foundation in leadership. Proficient in GDPR regulations and email etiquette, with extensive experience managing complaint databases and data entry. Demonstrates fluency in multiple languages and adeptness with social media platforms. Skilled in de-escalation techniques and knowledgeable about company policies, aiming to leverage these competencies to enhance organisational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work history
Fraud Complaints Handler
Barclays
2023.03 - 2023.10
- Conducted thorough fraud claim investigations within set timeframes, consistently meeting compliance and quality standards.
- Managed end-to-end complaint resolution, ensuring adherence to company procedures and enhancing customer satisfaction.
- Accurately documented customer interactions in line with company policies.
- Analyzed complaints to identify root causes.
Customer Service Assistant
Lidl
2023.02 - 2023.10
- Resolved customer issues using strong interpersonal and conflict resolution skills.
- Assisted customers with inquiries, leveraging product knowledge and service expertise.
- Maintained visually appealing merchandise displays.
Warehouse Operative
Lidl
2022.09 - 2023.01
- Independently working through high volume orders, consistently hitting deadlines.
- Performed thorough checks to maintain excellent quality assurance.
Team Leader
Arc Hospitality
2022.07 - 2023.01
- Provided Leadership for over 30 employees, supervising activities into productivity.
- Professionally handled escalations of customer complaints alongside resolutions.
- Briefing Team members on the insights of events and ensuring smooth flow of work during events.
Medical volunteer
Queen Elizabeth Hospital
London
2021.01 - 2023.01
- Assisted medical practitioners and patients across Cancer, Gynecology and post op wards.
- Enhanced Patient cate by relieving ward staff of routine administrative duties.
- Assisted patients in daily care of taking medications, feeding, telling stories and arranging meeting times with family.
- Accurately documented every observation and tasks completed.
Health care Assistant
Nightingale Hammerson
2022.11 - 2022.12
- Assisted Dementia patients in carrying out daily activities.
- Closely monitored physical and emotional wellbeing of patients, promptly reporting and documenting changes.
- Ensured timely intake of medications and necessary clean up.
German Support Executive
Gymshark
2021.10 - 2022.02
- Offered customer service support in 3 languages: French, English and German.
- Provided remote support to customers alongside achieving impressing KPIs.
Team Leader
Tasty African Restaurant
2021.04 - 2021.12
- Boosted monthly sales revenue by up to 80%. Skilfully promoted diverse products and services.
- Handled customer complaints professionally, maintaining a world class standard.
Education
Medicine
Tbilisi Medical Academy
1 2023 -
Sciences- Foundation Medicine
Studienkolleg Düsseldorf
1 2021 - 1 2022
High School - Sciences
Rose Valley High School
1 2011 - 1 2017
Skills
- All Microsoft programs
- Leadership
- Familiar with gdpr regulations
- Email etiquette mastery
- Experience with complaint databases
- Data entry competence
- Knowledge of company policies
- Fluency in multiple languages
- Training in de-escalation techniques
- Spotify
- Social Media platforms
Language
German Proficient- C2
English Native speaker
Georgian Intermediate
Korean Beginner
Yoruba Native speaker
Timeline
Fraud Complaints Handler
Barclays
2023.03 - 2023.10
Customer Service Assistant
Lidl
2023.02 - 2023.10
Health care Assistant
Nightingale Hammerson
2022.11 - 2022.12
Warehouse Operative
Lidl
2022.09 - 2023.01
Team Leader
Arc Hospitality
2022.07 - 2023.01
German Support Executive
Gymshark
2021.10 - 2022.02
Team Leader
Tasty African Restaurant
2021.04 - 2021.12
Medical volunteer
Queen Elizabeth Hospital
2021.01 - 2023.01
Medicine
Tbilisi Medical Academy
1 2023 -
Sciences- Foundation Medicine
Studienkolleg Düsseldorf
1 2021 - 1 2022
High School - Sciences
Rose Valley High School
1 2011 - 1 2017