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Associate principal engineer

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• Client Experience Excellence: I have a proven track record of creating exceptional first impressions and ensuring a 5-star experience for clients, staff, and guests. My ability to resolve customer inquiries, anticipate needs, and maintain a professional demeanor ensures every interaction is seamless and positive.
• Leadership and Training: I have successfully managed and mentored team members, fostering a collaborative and high-performing work environment. I thrive in team settings but can also work independently to take ownership of tasks and drive results.
• Event Coordination and Creativity: I have designed and implemented innovative events, including team-building activities, themed evenings, and corporate gatherings, which not only increased engagement but also contributed to a stronger organizational culture.
• Operational Efficiency: I am highly skilled in managing office facilities and operations, from liaising with vendors and building management to handling maintenance requests and ensuring common areas are organized, clean, and welcoming. My proactive approach ensures the smooth running of the office at all times.
• Administrative Expertise: With extensive experience managing multiple priorities, I am adept at scheduling, monitoring general inquiries inboxes, coordinating courier services, and handling ad hoc administrative tasks with precision and efficiency.
• Marketing and Community Engagement: I’ve successfully enhanced client satisfaction and retention by promoting events and services using creative marketing strategies, such as social media campaigns and in-house advertising.
• Adaptability and Problem-Solving: I excel in handling last-minute challenges, including tight deadlines, unexpected delays, or complex client requests. My calm and solutions-oriented mindset ensures smooth resolution without compromising quality or efficiency.
• Customer Service Excellence: I consistently maintain a professional and positive attitude, even in high-pressure situations. Whether addressing complaints or handling difficult clients, I focus on turning challenges into opportunities to improve satisfaction and loyalty.
• Achievements in Hospitality and Office Management:
• Recognized Leader: Promoted to managerial roles due to outstanding performance, demonstrating initiative and exceeding expectations.
• Efficiency Champion: Streamlined office operations and implemented organizational systems, saving time and increasing productivity.
• Commended Team Player: Frequently praised for going above and beyond to assist colleagues, ensuring the entire team achieves its goals.
• Customer-Focused Innovator: Received consistent commendations for my ability to build positive relationships and create meaningful experiences for clients.

Dynamic and engaging professional with experience across corporate, creative, hospitality, and international project environments. Demonstrated ability to lead front-of-house operations, client-facing roles and project teams across Australia, Europe, Asia and the United States. Strong interpersonal and organisational skills and ability to manage systems, security, teams, and stakeholder needs effectively.

Detail-oriented and customer-focused professional with a background in operational support, IT asset handling, and front-facing service roles. Experienced in coordinating day-to-day workplace activities, maintaining accurate records, and supporting smooth office operations. Known for strong organisation, communication, and reliability, with a genuine interest in developing a career within facilities and workplace management while delivering an excellent visitor and employee experience.

Application Support Analyst with 9+ years of experience supporting business-critical web, portal, and enterprise applications across higher education, care, healthcare, and digital business environments. Experienced in incident triage, root cause analysis, SQL/MySQL troubleshooting, user access management, application configuration, and service improvement across in-house and third-party systems. Skilled in investigating issues end-to-end, from user report through to data, configuration, and code-level diagnosis, and working with users, vendors, and development teams to resolve defects and restore service. Brings front-end web development capability, back-end exposure in PHP and Node.js, and strong ITSM experience using Zendesk and Freshdesk within SLA-driven environments.

Allana McLean

Summary

Overview

Work history

Teacher of Physical Education and Pupil Support

Centre Director

Various Teaching and Support Roles

Education

MSc Secondary Education - Education

PGCE Secondary PE - Education

BSc (Hons) - Sports Coaching & Development

Skills

Certification

Custom

Timeline

Centre Director

Teacher of Physical Education and Pupil Support

MSc Secondary Education - Education

Various Teaching and Support Roles

PGCE Secondary PE - Education

BSc (Hons) - Sports Coaching & Development

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