Allan Smith-Williams

• Engaged customers throughout purchasing journey, ensuring seamless vehicle handover and follow-up
• Maintained comprehensive product knowledge to facilitate informed customer interactions and recommendations.
• Achieved top branch performance in add-on products, significantly enhancing profitability.
• Excelled in customer service, delivering memorable experiences to boost retention and referrals.
• Increased dealership CRS scores through first class customer service and follow ups.
• Proactively prospected for new business, responding to enquiries with enthusiasm and promptness.
• Negotiated effectively to secure advantageous terms for both customers and dealership.

• Skilled at negotiation and selling as proven in selling over 90 vehicles in under six months in the industry.
• Proven ability to sell both for new and used vehicles, tailoring my approach to specific customer needs.
• Ability to deliver an outstanding customer experience which is tailored to the individual, promoting future business and retention.
• Drive to succeed and maximise sales opportunities including upselling of additional products and services in order to drive revenue.
• Outstanding communication skills.
• Methodical record management skills and proficient in numerous computer software packages.
• Passionate about my work with the drive to succeed.
• Genuine interest in cars and the automotive industry.

Commenced role as Star Expert with Inchcape, serving as a Mercedes-Benz Brand Ambassador, proactively engaging with customers ensuring that they received outstanding, first class customer service. I would guide them through their customer journey, ensuring that the right products were selected to meet their needs and requirements. Worked collaboratively alongside aftersales colleagues, delivering a tailored customer handover experience.

Joining in 2009 at the age of 23, I spent 14 years working in a high-pressure forward facing role both as a Constable and Sergeant leading a large team of officers and twice receiving a Chief Constable's Commendation. I have led many investigations and mentored numerous new officers. A proven track record for delivering results. I am also proficient with handling complaints which I resolve quickly and efficiently. Working in this high-pressure environment has afforded me many transferrable skills which could benefit your business.