Summary
Work history
Education
Skills
Timeline
pwb

Aliyash Rai

Kalimpong ,West Bengal

Summary

Dynamic and results-driven Food and Beverage Manager with 14 years of progressive experience in hospitality operations, restaurant management, and guest service excellence. Skilled in budgeting, cost control, staff training, and maintaining high-quality food and beverage standards. Proven ability to lead large teams, improve service efficiency, and enhance customer satisfaction. Expertise in menu planning, inventory management, and coordinating with kitchen and service departments to ensure smooth operations. Committed to maintaining brand reputation, driving profitability, and delivering exceptional dining experiences.

Work history

Team Member

Kenilworth Beach Resort & Spa
South goa, Goa
08 2011 - 03 2013
  • Provided excellent customer service to enhance business reputation.
  • Maintained high standards of food hygiene, securing customer trust.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.

Bar Captain

Hotel Neo Majestic
North Goa, Indian
09 2015 - 10 2015
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Checked identification of customers to ensure legal drinking age compliance.
  • Collaborated with team members to provide seamless service during busy periods.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Recommended drinks to customers, increasing overall sales.

Restaurant Manager

Al Hyatt Jeddah continental Hotel
Jeddah , Saudi Arabia
10 2015 - 02 2021
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Planned menu changes seasonally for fresh dining options throughout the year.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Developed relationships with suppliers for better inventory management.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Coordinated events and parties to increase restaurant revenue.

Operation Restaurant Manager

The English breakfast restaurant
Dubai , United Arab Emirates
04 2021 - 03 2023
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Planned menu changes seasonally for fresh dining options throughout the year.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Established safe and secure dining environment with strong sanitation standards.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Streamlined staff rotas to optimise efficiency.
  • Trained new team members, enhanced service quality.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.

Food and Beverage Manager

Treebo tryst Blue mountain country club and resort
Siliguri , India
05 2023 - Current
  • Trained new staff members on company policies, ensuring consistent service standards.
  • Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
  • Enhanced customer satisfaction by implementing innovative food and beverage menus.
  • Oversaw all operations for smooth service during peak hours.
  • Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
  • Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
  • Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
  • Introduced seasonal menu changes that reflected local produce availability whilst keeping patrons interested.
  • Devised marketing strategies for increased patronage during holidays and special events.
  • Streamlined inventory management processes, reducing waste whilst maximising profit margins.
  • Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
  • Optimised table arrangements to enhance dining experience and increase seating capacity during peak hours.
  • Worked closely with event coordinators to successfully host private functions such as weddings or corporate parties.
  • Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
  • Planned staffing levels based on evolving service demands.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Led F&B team to champion customer service and consistently elevate food presentation standards.
  • Led team to deliver outstanding hospitality operations.
  • Identified and maximised upselling opportunities to increase sales and profits.
  • Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.

Education

Diploma - HOTEL MANAGEMENT

Good Shepherd institute of hospitality management
04/2010 - 04/2011

Skills

  • F&B inventory management
  • Customer complaint handling
  • Food hygiene regulations
  • UpMenu
  • Menu optimisation
  • Menu design and development
  • CostBrain
  • Staff supervision
  • Recipes and menu planning
  • Recruitment and hiring
  • Process improvements
  • Cost controls
  • Cleanliness
  • Safe food handling
  • Decision making

Timeline

Team Member

Kenilworth Beach Resort & Spa
08 2011 - 03 2013

Bar Captain

Hotel Neo Majestic
09 2015 - 10 2015

Restaurant Manager

Al Hyatt Jeddah continental Hotel
10 2015 - 02 2021

Operation Restaurant Manager

The English breakfast restaurant
04 2021 - 03 2023

Food and Beverage Manager

Treebo tryst Blue mountain country club and resort
05 2023 - Current

Diploma - HOTEL MANAGEMENT

Good Shepherd institute of hospitality management
04/2010 - 04/2011

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Aliyash Rai