Aliyah Andrews
Summary
Hardworking and adaptable hospitality professional with experience in many different customer-focused roles. Skilled in communication, teamwork, and problem-solving, with proven ability to perform under pressure. Quick to learn, detail-oriented, and committed to delivering excellent service.
Overview
3
3
years of professional experience
Work history
Bartender
Mildreds
07.2025 - Current
- Welcomed customers with a smile, ensuring a positive experience in a high-volume venue.
- Managed dinner rushes of 200+ people, multitasking effectively to maintain service quality.
- Kept menu knowledge up to date to provide accurate answers and recommendations.
- Supported stock taking and inventory management.
Team Member
Sixes Social Cricket
02.2025 - 07.2025
- Hosted children’s parties, tailoring events to parents’ preferences and checking in throughout.
- Managed and updated reservations using booking software.
- Troubleshot faulty equipment, liaising with external companies via phone and email until resolved.
Supervisor
Ye Olde Watling
09.2024 - 02.2025
- Managed a team in a high-volume pub, assigning tasks and staff breaks.
- Acted as first point of contact for customer issues, resolving them efficiently.
- Independently managed a private dining room, welcoming guests and making tailored menu recommendations.
- Completed end-of-day checks, reports, and cash handling including tills and safe.
Locations Marshall
QLTV Productions
10.2024 - 11.2024
- Supported the locations manager to ensure smooth filming days.
- Distributed resident letters and liaised with shops and the council regarding filming.
- Contacted venues to confirm availability and answered their queries.
Supervisor
Par 59
12.2022 - 09.2024
- Promoted to Supervisor within five months, and helped to create staff incentives to improve morale.
- Assisted in planning quarterly staff parties by researching deals and liaising with venues.
- Coordinated weekend brunch service, preparing table plans, seating guests, and providing front-of-house service.
- Managed customer tabs and processed payments accurately.
Education
Certificate of Higher Education - Creative Writing
The University of West England
Certificate of Higher Education -
University of Lincoln
A-Levels - Psychology, English Literature, History
Cardinal Wiseman High School
GCSEs - English Language, Mathematics, and 11 other subjects
Brentside High School
Skills
- Excellent customer service and communication
- Strong attention to detail in fast-paced environments
- Team player with experience leading and supporting others
- Quick to learn new systems and processes
- Problem-solving and troubleshooting under pressure
- Flexible and reliable, with experience across different venues
Timeline
Bartender
Mildreds
07.2025 - Current
Team Member
Sixes Social Cricket
02.2025 - 07.2025
Locations Marshall
QLTV Productions
10.2024 - 11.2024
Supervisor
Ye Olde Watling
09.2024 - 02.2025
Supervisor
Par 59
12.2022 - 09.2024
Certificate of Higher Education - Creative Writing
The University of West England
Certificate of Higher Education -
University of Lincoln
A-Levels - Psychology, English Literature, History
Cardinal Wiseman High School
GCSEs - English Language, Mathematics, and 11 other subjects
Brentside High School
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