Dedicated professional with a strong foundation in coaching and mentoring, customer service, and leadership. Demonstrates effective time management, teamwork, and IT skills to drive positive outcomes. Known for a positive attitude and unwavering dedication to achieving goals. Committed to fostering growth and excellence in collaborative environments while continuously enhancing professional expertise.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Booking coordinator
DA Languages
Manchester, Lancashire
2024.03 - Current
Managed bookings while efficiently handling high volume of client and interpreter emails
Executed tasks to achieve goals accurately and efficiently
Worked variable shifts including nights, weekends and bank holidays
Managed routine responsibilities with accuracy, ensuring smooth operational workflows
Prioritising tasks within the team showing organisation, quick thinking and flexibility
Assist other departments when support is required
Increased customer satisfaction by resolving issues.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Basketball player
Wigan youth zone
Wigan
2019.01 - 2025.01
Play Basketball for the youth zone team also help out with coaching
Helped represent the team in many tournaments and matches
Developed my leadership and teamwork skills within this team
Teaching assistant
Hazel tree education
Wigan, Greater Manchester
2023.03 - 2024.03
Provided feedback on pupil's work, identifying areas for improvement.
Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
Oversaw students during breaks to maintain safe environment.
Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
Collaborated with various SEND schools across Wigan through agency placement
Delivered educational support in primary and secondary schools around Wigan
Warehouse assistant
Bakkavor
Wigan, Greater Manchester
2022.09 - 2023.03
Assisted in a positive customer experience by handling queries efficiently.
Monitored stock levels to reorder replenishments in good time.
Counted and recorded stock precisely for reliable audits.
Sorted materials on warehouse racks and shelves.
Stored products in appropriate storage areas to maximise space within warehouse.
Warehouse operative
Stateside Food
Wigan
2022.05 - 2022.06
Loaded and unloaded packages in a fast-paced warehouse environment
Handled each product and package with care and precision
Followed all instructions and safety procedures during assembly
Unloaded and loaded trucks
Reported any machine malfunctions or safety issues to supervisor
warehouse operative
Amazon
Liverpool
2021.09 - 2022.03
Loaded and unloaded packages in a fast-paced warehouse environment
Managed and evaluated workflow and productivity, making changes where necessary
Collaborated with teams to meet daily shipping schedule
Completed production orders within strict deadlines
Football coach
Hindley Juniors Fc
Wigan
2017.01 - 2019.12
Volunteered at a local football club in order to develop performance within the team
Focused on Goalkeeper training and Game Situation drills
Assistant Coach
Hindley Juniors
Wigan
2018.01 - 2019.01
Volunteered and helped a under 14s football team develop
Assisted the Head Coach with all tasks and implementation of drills
Assisted the Head Coach with daily tasks and program planning
Trained athletes and guided them to develop and foster techniques
Sales assistant
Mctuckys
Wigan
2017.05 - 2017.09
Helped to achieve increases in sales
Followed instructions from supervisors and aimed to increase workflow
Brought forth a positive attitude and a commitment to honesty and integrity
Assisted with food preparations prior to service
Worked at the till and took orders from customers
Managed delivery orders from the take away
Education
GCSE's - Preparation, Performance and Production (Performing arts), Combined Science, Performing arts, Computer Science, Music, English Literature and English Language, Art and Design, Maths
Rose bridge High School
2016.09 - 6 2018
Level 2 and Level 3 BTEC diploma - Sport and Physical Activity, Sport
Wigan and Leigh College
2019.09 - 5 2021
Foundation Degree - Sports and Exercise Science
Wigan And Leigh College
2021.09 - 2025.01
Gcse - French
Abraham moss high school
2014.09 - 9 2016
Diploma of Higher Education - sports and exercise science
Manchester Metropolitan University
Manchester
09/2023 - 06/2024
Skills
Coaching & Mentoring
Customer Service
Effective Time Management
Leadership & Teamwork
Dedication
IT skills
Positive attitude
Languages
English
Panjabi; Punjabi
Urdu
French
Custom
Basketball Player, Wigan Youth Zone, Wigan, 01/01/19, Present, Play Basketball for the youth zone team also help out with coaching., Helped represent the team in many tournaments and matches., Developed my leadership and teamwork skills within this team. Football Coach, Hindley Juniors FC, 01/01/17, 12/31/19, Volunteered at a local football club in order to develop performance within the team., Focused on Goalkeeper training and Game Situation drills.
Timeline
Booking coordinator
DA Languages
2024.03 - Current
Teaching assistant
Hazel tree education
2023.03 - 2024.03
Warehouse assistant
Bakkavor
2022.09 - 2023.03
Warehouse operative
Stateside Food
2022.05 - 2022.06
warehouse operative
Amazon
2021.09 - 2022.03
Foundation Degree - Sports and Exercise Science
Wigan And Leigh College
2021.09 - 2025.01
Level 2 and Level 3 BTEC diploma - Sport and Physical Activity, Sport
Wigan and Leigh College
2019.09 - 5 2021
Basketball player
Wigan youth zone
2019.01 - 2025.01
Assistant Coach
Hindley Juniors
2018.01 - 2019.01
Sales assistant
Mctuckys
2017.05 - 2017.09
Football coach
Hindley Juniors Fc
2017.01 - 2019.12
GCSE's - Preparation, Performance and Production (Performing arts), Combined Science, Performing arts, Computer Science, Music, English Literature and English Language, Art and Design, Maths
Rose bridge High School
2016.09 - 6 2018
Gcse - French
Abraham moss high school
2014.09 - 9 2016
Diploma of Higher Education - sports and exercise science