Alister Millington
Watford,United Kingdom
Summary
Experienced and dependable property manager with a proactive and resourceful approach along with a strong foundation in property operations, teamwork, and relationship management. Demonstrates exceptional problem solving analysis and successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals. Committed to enhancing multi-tasking efficiency while pursuing opportunities for professional growth within the industry.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
Residential Property Manager
Grosvenor
London
2017.11 - Current
- Responsible for managing the R&M/PPM Market Let portfolio.
- Accountable for managing all compliance activities ensuring legal documents are up to date and inspections are completed before due date.
- Shared accountability for the contract management and out of hours of the Market Let M&E and fabric repairs with Ethos.
- Support financial oversight through delivery on yearly budget, costs scrutinization and repeated failures are not further charged.
- Analysing and authorising quotes.
- Implemented cost-effective maintenance processes to reduce call outs and costs through screening/video guides, warranties. Direct white goods install from AO for standalone units.
- Maintained strong relationships with tenants through regular communication and site visits, resulting in prompt service delivery. Liaising with tenancy managers to align works and drive retention rate.
- Collaborated with various contractors to expedite complex works and escalate when required to complete repairs in a timely manner.
- Act as the initial point of escalation for tenants R&M issues (first POC is Ethos) Dealing with complaints with empathy and promptly.
- Working with the Project Manager to deliver a smooth handover from MOT's/refurbishment contractors and to record assets for PPM activities.
- Maintain asset register ensuring install date, documentation is readily available.
- Reporting (Planon) on annual expenditure, most common trades, properties with highest call outs, and total number of reactive/planned for Investment Director.
Senior Reservationist
Corbin and King
London
2012.09 - 2017.10
- Managed high volumes of reservations and enquiries for 7 restaurants via telephone and email.
- Inputted data accurately into OpenTable system.
- Provided excellent customer service, ensuring timely and courteous handling of enquiries and complaints.
- Assisted with general administrative tasks, including report generation and maintaining customer relationship management records.
- Screened incoming calls and filed new restaurant information as required.
- Communicated with various departments to solve problems and ensure compliance with company regulations.
- Monitored reservations, cancellations, and no-shows according to policy.
- Liaised with third-party contractors regarding maintenance issues.
- Supported training of new staff members using effective methods.
- Adapted to seasonal changes in company and booking policies, as well as licensing laws.
- Completed in-house training and provided concierge assistance with menu and amenity information.
Sales/Administrator
The Carphone Warehouse
London
2007.11 - 2011.07
- Gathering client requirements through consultations and evaluations.
- Recommended suitable long-term contracts and products to enhance client retention.
- Conducted administrative tasks including audits, performance reports, and data entry.
- Supported team training and supervision of new staff while managing communication with other departments.
- Helped maintain the manager's calendar during their absence.
- Consistently met KPIs to improve profit margins through client relationship building.
- Ensured compliance with FSA regulations, suggesting improvements for operational efficiency.
- Monitored management information to support both individual and team performance enhancement.
- Facilitated weekly staff meetings to share updates on products and policies.
Stockroom Assistant/Sales Advisor
Esprit Fashion Clothing Ltd
2003.12 - 2006.09
- Assisted with delivery enquiries to ensure adequate stock levels with suppliers for various departments.
- Provided exceptional customer service by listening to customer needs and suggesting the latest trends.
- Communicated effectively to foster positive relationships with colleagues and customers.
- Assisted in regular stock takes for accurate inventory count.
- Resolved customer complaints swiftly, maintaining company reputation.
Education
AVCE - Business Studies
NewVic Sixth Form College
2003.01 - 2005.01
GCSEs - English and Mathematics
Rokeby Comprehensive School
1997.01 - 2002.01
Skills
- Productive and resourceful
- Problem analysis and extensive interpersonal skills
- Leadership and teamwork
- Relationship management
- Business judgements and time management
- Multi-Tasking efficiency
- Conflict resolution techniques
- Financial reporting
- Client relationship building
Interests and Hobbies
- Regular gym sessions
- DIY/Home Improvement
- School Governor/Forum committee
- Mentoring apprentice
Timeline
Residential Property Manager
Grosvenor
2017.11 - Current
Senior Reservationist
Corbin and King
2012.09 - 2017.10
Sales/Administrator
The Carphone Warehouse
2007.11 - 2011.07
Stockroom Assistant/Sales Advisor
Esprit Fashion Clothing Ltd
2003.12 - 2006.09
AVCE - Business Studies
NewVic Sixth Form College
2003.01 - 2005.01
GCSEs - English and Mathematics
Rokeby Comprehensive School
1997.01 - 2002.01