
Highly organised and detail-oriented professional with almost 8 years’ experience working within an industry which has taught me how to prioritise tasks, work methodically & manage heavy workloads. My background has developed my strong organisational, communication and problem-solving skills that would transfer well across a variety of industries. I’m approachable, practical, and comfortable working independently or as part of a team with a proven ability to collaborate and build relationships.
Currently working as part of a residential property management team within a multidisciplinary organisation. This role involves structured portfolio management, cross-team collaboration and detailed administrative and financial processes within several established systems. Responsibilities include:
· Managing a residential portfolio alongside a team of PMs with administrative support
· Working with other internal departments to ensure consistency and give clients the best service
· Reviewing client statements and financial documentation
· Creating and submitting proformas
· Maintaining and analysing spreadsheets to ensure accurate reporting
· Using multiple systems to process invoicing, proformas, track activity and ensure data input accuracy
· Coordinating compliance and maintenance as well as ongoing portfolio administration
· Attending scheduled client meetings and contributing clear, prepared information to keep the client informed
· Overseeing rental property refurbishments to bring them to reletting standard
· Working closely with local councils to ensure compliance in light of licensing and safety regulations in lettings
A senior role responsible for overseeing a residential portfolio and supporting the operational side of the property management department. This role involved a high level of organisation, prioritisation and managing heavy workloads as well as leadership and collaboration. Responsibilities included:
· Managing a portfolio of residential properties and associated paperwork
· Overseeing renewals, compliance and updating the internal system
· Coordinating maintenance
· Processing invoicing and transactions
· Maintaining financial records
· Supporting the entire department
Worked in a role that combined both lettings administration and property management, supporting the smooth operation of tenancies. Responsibilities included:
· Preparing and maintaining tenancy agreements
· Referencing and screening potential tenants
· Managing invoices
· Logging and coordinating maintenance
· Booking and tracking compliance
· Processing renewals
· Updating internal systems and databases
Worked within a small office environment supporting day-to-day administrative and operational tasks across lettings and property administration/management. Responsibilities were primarily focused on coordination, documentation and date entry. These included:
· Managing enquiries and maintaining records
· Organising appointments and compliance
· Preparing legal tenancy documentation
· Processing invoices
· Updating internal systems and databases
· General office administration
· Filing, scanning and maintaining digital and paper records
Microsoft Office and Outlook
Document management
Administration
Attention to detail and accuracy
Written and verbal communication
Data protection and confidentiality
Telephone manner
Building relationships