Alistair Ruddick
Axminster,Devon
Summary
Experienced in customer service and digital marketing, with a strong background in multichannel support coordination, social media monitoring, and email campaign management. Proficient in call centre software, e-commerce tools, and MS Office applications, with proven expertise in peer coaching, training programmes, and service level agreement understanding. Adept at maintaining customer relations through calm under pressure communication and efficient email interaction while leveraging product knowledge to enhance customer satisfaction. Skilled in inventory control, cash handling, data entry, and Excel proficiency to ensure operational efficiency. Committed to driving excellence in customer engagement and team development within dynamic environments.
Overview
32
32
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer services director
Axe Valley Motors
Axminster, Devon
05.2022 - Current
- Assessed market trends for competitive advantage and strategic direction.
- Ensured regulatory compliance by establishing robust internal controls.
- Negotiated contracts with suppliers for cost savings without compromising quality.
- Optimised operational efficiency by implementing strategic plans and procedures.
- Led cross-functional teams for improved productivity and increased revenue.
- Managed risk effectively, ensuring business continuity during challenging periods.
- Motivated team members by providing mentoring and development opportunities.
- Negotiated with vendors and service providers to control corporate expenditures.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
Swimming coach
Flamingo charity pool
Axminster, Devon
04.2017 - 05.2022
- Collaborated with other coaches for expanding coaching resources and strategies.
- Coordinated local swim meets to increase real-time experience for trainees.
- Tailored coaching plans to individual needs, enhancing personal development of each swimmer.
- Demonstrated proper swimming techniques, ensuring comprehension amongst all participants.
- Enhanced fitness levels of swimmers through rigorous conditioning exercises and drills.
- Maintained discipline among team members to foster a conducive learning environment.
- Improved swimmers' performance with technical advice on stroke techniques.
- Updated knowledge about current swimming trends to provide cutting-edge training methods.
- Ensured swimmers' safety by adhering to strict pool regulations and guidelines.
- Followed all child safety measures related to pool and water hazards.
- Delivered fun, practical swimming programmes to meet class objectives.
- Engaged, coached and inspired students of all ages to achieve swimming goals.
IT support technician
Flamingo pool
Axminster, Devon
05.2016 - 05.2022
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
- Managed office IT inventory for efficient resource allocation.
- Monitored computer networks, ensured continuous uptime.
- Devised preventive maintenance schedules, reduced unexpected downtime incidents.
- Assisted in software installations to ensure optimal operating systems.
- Diagnosed network issues for seamless connectivity.
- Assisted in the development of customised software solutions according to business needs, enhanced operational productivity.
- Troubleshot technical glitches with advanced diagnostic tools.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
- Provided technical assistance to staff members, increased productivity levels.
- Conducted regular maintenance checks for prolonged equipment life span.
- Enhanced system functionality by performing regular software updates.
- Harnessed new technology to reduce error rates.
- Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
Technical product manager
Glass's Information Services
Weybridge, Surrey
05.1993 - 07.2006
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- QA products & testing procedures
Education
Motor vehicle management
Guildford technical college
Guildford, Surrey 09.1979 - 06.1981
Skills
- Call centre software use
- Multichannel support coordination
- Peer coaching
- Email campaign management
- Social media monitoring
- Service level agreement understanding
- Social media customer interaction
- Email communication efficiency
- E-Commerce tools
- Customer Service
- Calm under pressure
- Cash handling
- Customer relations
- Product knowledge
- Data Entry
- Inventory control
- Training and Development
- Digital marketing
- Excel proficiency
- MS office proficiency
- Training programmes
Accomplishments
Porsche aftersales marketing
Certification
Microsoft
HTML
Java
Visual basic
NVQ3 motor vehicle repairs
Affiliations
- Cycling, walking & photography
References
References available upon request.
Timeline
Customer services director
Axe Valley Motors
05.2022 - Current
Swimming coach
Flamingo charity pool
04.2017 - 05.2022
IT support technician
Flamingo pool
05.2016 - 05.2022
Technical product manager
Glass's Information Services
05.1993 - 07.2006
Motor vehicle management
Guildford technical college
09.1979 - 06.1981
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