Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Kim Vincent

Chippenham,Wiltshire

Summary

Driven professional with proactive approach to customer service management. Possesses strong problem-solving abilities and excellent communication skills, combined with knack for team leadership and customer relationship building. Committed to enhancing customer satisfaction and driving operational improvements for business success.

Overview

26
26
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification

Work history

Customer Services Director

Media Plant Limited
Swindon, Wiltshire
10.2006 - Current
  • Improved operational efficiency by identifying areas of improvement.
  • Delivered exceptional service by addressing customer queries promptly.
  • Resolved complaints efficiently, fostering customer loyalty.
  • Raised company reputation with high-quality customer care.
  • Facilitated staff development with ongoing training initiatives.
  • Managed challenging situations to ensure customer satisfaction.
  • Maintained positive relationships through effective communication.
  • Received and resolved customer complaints escalated by staff.
  • Actioned customer feedback to promote continued service improvement.
  • Managed Team of 5 Staff in Customer Support Team
  • Processed purchase orders from customers ensuring accurate and timely completion of relevant admin.
  • Handled all administrative tasks efficiently, ensuring smooth office operations.
  • Enforced adherence to ISO 9001 standards across all departmental functions.
  • Implemented ISO 14001 standards with precision, aiding environmental performance enhancement.

Cusomer Services Manager

Thamsdown Software Limited
Swindon, Wiltshire
03.2003 - 10.2006
  • Provided outstanding customer service to encourage repeat business.
  • Handled incoming calls professionally, providing exceptional customer service.
  • Managed high volume order entry, improving data accuracy. Managed a Client base of 30 Key clients on a Daily Basis within the CD Industry
  • Assisted in training new team members, sharing best practices for efficient order entry and transfer processing.
  • Handled customer complaints professionally, restoring client confidence.
  • Tracked project progress and client needs, monitoring KPIs to address underperforming areas.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Secured product availability by maintaining efficient supplier relationships.
  • Handled invoice discrepancies to avoid financial conflicts with suppliers.
  • Presented findings and recommendations at internal and client meetings, bolstering communication efforts.
  • Participated in client meetings, establishing clear content goals.

Payroll Administrator

Dyson
Malmesbury, Wiltshire
07.1999 - 05.2003
  • Facilitated management decisions by providing relevant payroll expenditure reports regularly.
  • Compiled summaries of earnings, taxes, deductions, leave, disability and nontaxable wages annually for tax season preparation.
  • Liaised with external agencies such as HMRC to ensure regulatory compliance.
  • Reduced errors in data entry through rigorous attention to detail.
  • Streamlined communication lines between departments for efficient exchange of information about payroll matters.
  • Calculated overtime pay correctly; rewarded hardworking employees justly.
  • Managed timesheets, ensuring accurate reflection of employees' working hours.
  • Updated payroll records by tracking changes in exemptions, job status, and pay rates.
  • Managed annual leave records accurately; helped avoid conflicts and disruptions due to overlapping holidays.
  • Resolved discrepancies promptly, improving overall operational accuracy and efficiency.
  • Administered confidential payroll records, meticulously maintaining data integrity.

Education

A-Levels - Maths

Malmesbury School
Malmesbury

Skills

  • Quality customer service
  • Exceptional administration skills
  • Client management
  • Front of house expertise
  • Good communication skills
  • Policy implementation and enforcement
  • Crisis handling acumen
  • Motivational team leader

Certification

Sage Line 50,

Hubspot CRM System

Bright HR Staff Data Management Software

Microsoft Office Suite

Including, Sharepoint, One Drice and Miscrodoft Office

References

References available upon request.

Timeline

Customer Services Director

Media Plant Limited
10.2006 - Current

Cusomer Services Manager

Thamsdown Software Limited
03.2003 - 10.2006

Payroll Administrator

Dyson
07.1999 - 05.2003

A-Levels - Maths

Malmesbury School

Similar Profiles

Create profile
Kim Vincent