Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Affiliations
Timeline
AdministrativeAssistant
Alistair Munro

Alistair Munro

Weston Super Mare, North Somerset,Somerset

Summary

Versatile IT professional with expertise in customer relations, database management, and enterprise system monitoring. Demonstrates proficiency in Active Directory, cloud computing, virtualisation technologies, and Linux operating systems to optimise service delivery and network engineering. Skilled in analytical problem solving, critical thinking, and prioritisation to address complex challenges effectively. Adept at leveraging networking knowledge and Microsoft Office Suite to enhance operational efficiency. Committed to driving innovation and resourceful solutions within dynamic technological environments while pursuing opportunities for continuous growth in IT infrastructure management.

Overview

33
33
years of professional experience
1
1
Certification

Work history

IT Infrastructure Engineer

SmithBrewer
Highbridge, Somerset
02.2025 - 04.2025
  • Provided first-line support to staff for resolving technical issues, ensuring seamless workflow.
  • Implemented ITIL CMDB to allow for structured documentation of infrastructure and IT Assets
  • Implemented Zoho Desk as the company's first Help Desk Ticketing system.

IT Support Specialist

Masters Golf Company
Portishead
03.2024 - 11.2024
  • Deskside support of a full suite of technology for a wholesale distributor and manufacturer SME
  • Basis of platform being M365 & MS Dynamics/GP with Ubiquity/Sonicwall infrastructure
  • As well as the standard Enterprise operations, there were also warehouse and distribution systems to support, and the retail and sporting systems at the Bristol Golf Club that Masters owns
  • Support of the legacy systems included SQL queries and sub-system subscription, Sage, RFGen and several bespoke solutions

Senior Service Desk Analyst

Acacium Group
Bristol
01.2021 - 08.2023
  • Mainly 1st & 2nd Line Telephone and Deskside support with some 3rd line project work (Primarily centered around Containers on personal phones using InTune MDM)
  • Day to day support using AD, M365/Azure, Remote Desktop & Azure Virtual Desktop (also supporting some bespoke software)
  • Refining the Joiner/Lever and Internal Move processes in Service Now
  • Latterly Mentoring new staff on Service Desk
  • Left in August 2023 to recover from Cancer

Technical Support Specialist

Computer Geeks & ITEC
Bristol
01.2020 - 07.2021
  • In the unstable period following the Covid Pandemic I spent 12 Months Experimenting with several posts in the MSP sector at Computer Geeks and ITEC
  • While these were enjoyable jobs that exposed me a range of Backup, Server Ops, Remote Monitoring and Cloud technologies
  • Left in July 2021 to join Acacium Group

Technical Support Specialist

Taylor Maxwell & Co
Bristol
01.2017 - 01.2020
  • 1st to 3rd Line Support of 200 User Estate
  • Maintenance and Backup of Hardware, Software & Mobile
  • Project work such as improving Helpdesk systems, Site refits and replacing local file shares with Sharepoint
  • Excel training for colleagues, Vendor management and purchasing

1st Line Support Analyst

DAC Beachcroft
Bristol
01.2014 - 01.2017
  • Remote support of MS Windows 7 Desktop Estate
  • Diagnosis of incidents of problems in a live production environment
  • Upkeep of Legal Computing Estate (updating Exchange, AD, Case Management Systems etc)
  • Incident and problem Management
  • Creation of User and general Documentation
  • Analysis of call data for quality and service delivery improvement

Data Coordinator

FLAG Somerset
Somerset
02.2014 - 12.2014
  • As the Somerset levels flooding disaster emerged in February 2014, I was asked to control and manage the massive influx of data to the volunteer group that temporarily

Education

GCSE/A level - Physics, Biology, Chemistry, Maths, English Lit & Lang, Geography

Brighouse
01.1985 - 01.1992

Skills

  • Customer relations
  • Database management
  • Service delivery
  • Active Directory
  • Analytical problem solving
  • Critical thinking skills
  • Prioritisation
  • Resourceful nature
  • Network engineering
  • Cloud computing
  • Virtualisation technologies
  • Linux operating systems
  • Networking
  • Microsoft Office Suite
  • Enterprise system monitoring

Certification

ITIL Foundation, 2007

Personal Information

  • Place of birth: Kidderminster
  • Gender: Male
  • Nationality: British

Affiliations

  • Lifelong Motorsport Fan, 25 years as a Motorsports Marshal
  • RC Racing, Chairman of Mendip RC Raceway
  • Live music and Live Comedy
  • Open Source Tech & 3D Printing

Timeline

IT Infrastructure Engineer

SmithBrewer
02.2025 - 04.2025

IT Support Specialist

Masters Golf Company
03.2024 - 11.2024

Senior Service Desk Analyst

Acacium Group
01.2021 - 08.2023

Technical Support Specialist

Computer Geeks & ITEC
01.2020 - 07.2021

Technical Support Specialist

Taylor Maxwell & Co
01.2017 - 01.2020

Data Coordinator

FLAG Somerset
02.2014 - 12.2014

1st Line Support Analyst

DAC Beachcroft
01.2014 - 01.2017

GCSE/A level - Physics, Biology, Chemistry, Maths, English Lit & Lang, Geography

Brighouse
01.1985 - 01.1992

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Alistair Munro