Joshua Murrell
Liverpool,UK
Summary
Experienced IT professional with expertise in Active Directory and GPOs, network protocols including TCP/IP, DNS, DHCP, and VPN. Proficient in managing storage area networks, backup and recovery processes, and real-time network monitoring. Skilled in root cause analysis, team collaboration, Intune UEM/MDM, Apple Business Manager, Linux administration, and technical documentation. Committed to leveraging technical skills to enhance organisational efficiency and security.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT Infrastructure Engineer
TJ Morris Ltd (Home Bargains)
2025.09 - 2026.01
- Maintained enterprise infrastructure across multi-site retail environments.
- Administered VMware vSphere, overseeing VM lifecycle and patch management.
- Managed backup and recovery operations with Veeam for clustered systems.
- Monitored infrastructure via PRTG, resolving incidents in accordance with KPIs.
- Handled endpoint management through Endpoint Central and Stratodesk.
- Delivered application deployments efficiently using ManageEngine.
- Supported Citrix environments, focusing on session management and single sign-on access.
- Coordinated with third parties for sales and service operations.
- Basic bash scripting for managing routine tasks through automation
IT Support Technician
Wirral University Teaching Hospital (NHS)
2024.07 - 2025.09
- Supported IT services for over 7,000 users in clinical and non-clinical environments.
- Administered Active Directory for efficient user and group management.
- Deployed and managed Windows devices using SCCM.
- Provided remote support via BeyondTrust, ensuring adherence to ITIL processes.
- Asset Inventory Management through proper device disposal and auditing processes. Monitoring software licenses, peripheral and device location tracking
- Daily ticket resolution, achieving KPIs and following correct procedure.
Education
BSc - Computer Information Systems
Bangor University
2019.01 - 2022.01
MSc - Computing
Bangor University
2022.01 - 2023.01
Skills
Active Directory and GPOs
Network protocols: TCP/IP, DNS, DHCP, VPN
Storage area networks
Backup and Recovery
Real-time network monitoring
Root cause analysis
Team collaboration
Intune UEM/MDM and Apple Business Manager
Linux administration
Technical documentation
Affiliations
- Home Networking, Homelabbing/sandboxing
- Muay Thai/Kickboxing
Certification
AWS Amazon Technical Essentials - Amazon
Windows 11 for IT Support: Advanced Troubleshooting - LinkedIn
Cisco Networking Basics – In progress
Full DBS Check
References
References available upon request.
Timeline
IT Infrastructure Engineer
TJ Morris Ltd (Home Bargains)
2025.09 - 2026.01
IT Support Technician
Wirral University Teaching Hospital (NHS)
2024.07 - 2025.09
MSc - Computing
Bangor University
2022.01 - 2023.01
BSc - Computer Information Systems
Bangor University
2019.01 - 2022.01