Alissa Trigwell
Towcester,United Kingdom
Summary
Outgoing and friendly yet goal driven Receptionist delivering excellent customer service and administration with an extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Receptionist
OCS Group UK
Gaydon, Warwickshire
2023.08 - Current
- Positioned at Aston Martin Lagonda Ltd Head Quarters
- Utilized multi-line telephone system to manage upwards of 80 calls daily effectively.
- Upheld confidentiality with sensitive information handling procedures.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Assisted with administrative tasks, improving overall functionality of the office.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Acted as first point of contact for wide range of personnel.
- Reduced waiting times through effective time and resource management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Tracked daily activities and important metrics with spreadsheets.
Crew member
Mcdonalds
Coventry, West Midlands
2021.10 - 2023.08
- Adhered to health and safety standards during food preparation to minimise cross-contamination risks.
- Delivered consistent service to maintain establishment's positive reputation.
- Kept workstations clean and sanitised to uphold hygiene standards.
- Managed queues effectively during peak hours to ensure smooth customer flow.
- Resolved customer complaints to restore service quality trust.
- Fulfilled orders promptly and accurately to ensure customer satisfaction.
- Remained calm under pressure, providing solutions efficiently.
- Supported staff training to foster teamwork and enhance service delivery.
- Assisted management with administrative tasks to boost operational efficiency.
- Received training in food safety and hygiene.
- Collaborated with team members to complete tasks efficiently.
- Contributed to store goals by maximising sales opportunities and delivering quality service.
Education
A-Levels - Law, Sociology, Theatre
Finham Park Multi Academy Trust
Coventry 2021.09 - 2023.05
GCSEs - Psychology, Theater, English Literature
Finham Park Multi Academy Trust
Coventry 2016.09 - 2021.05
Skills
- Organisational efficiency
- Discretion and confidentiality
- Calm under pressure
- Customer service
- Conflict resolution
- PC proficiency
- Multitasking and prioritisation
- Excellent telephone manner
- Professional demeanour
- Security best practices
- Multi-line telephone skills
- Smart presentation
- Client relations
Certification
First aid at work - TutorCare issued Oct 2025
Affiliations
- Gym , Hiking, Dog Training, Music
References
References available upon request.
Timeline
Receptionist
OCS Group UK
2023.08 - Current
Crew member
Mcdonalds
2021.10 - 2023.08
A-Levels - Law, Sociology, Theatre
Finham Park Multi Academy Trust
2021.09 - 2023.05
GCSEs - Psychology, Theater, English Literature
Finham Park Multi Academy Trust
2016.09 - 2021.05