Alison Lynch

Experienced Claims Team Leader with a proven track record of leading high‑performing claims teams, improving service delivery and ensuring regulatory compliance. Skilled in people management, complex claims handling, performance coaching and process improvement. A confident, hands‑on leader who balances customer outcomes, commercial objectives and colleague development within fast‑paced insurance environments.

Provided first point of contact for clients in stressful situations. Reassured and calmed clients using caring nature and experience. Communicated effectively while managing daily cases to high standards, prioritising urgent matters. I managed cases for both leisure and corporate clients. Handling high-end clients on business trips and going the extra mile to deliver a quality service. My cases ranged from minor injuries to more severe illnesses and accidents requiring sensitivity and careful attention. I handled simple repatriations involving business class upgrades and extra seats to more complex commercial repatriations needing medical escorts, stretchers and air ambulances.