ALISON KUSZYNSKI

• My role is heavily customer service driven with our customer's needs always being my first priority
• I am on hand at all times to assist customers, answer their queries but most importantly to be a friendly and familiar face
• I am fully trained for a Partner in a convenience store and find myself multi-tasking on multiple occasions throughout the working day
• I could be doing reductions, dealing with customer enquiries and responding to click and collect notifications at the same duration
• I have to be flexible and adaptable during each shift and I really enjoy that no two days are ever the same
• I run the bakery counter independently two mornings a week and assist with the shop's delivery two mornings a week also
• Replenishment of products and ensuring products are rotated accordingly is also on my list of priorities
• The highlight of my day is being on the tills or self-service checkout as I get to engage with the customers and give them my undivided attention
• I am now ready for a new role and challenge which will take me out of my comfort zone but will still give me the opportunity to work and engage with members of the public.

I have successfully worked with pupils ranging from Foundation Stage right across the board to pupils in Key Stages 4&5.

Key Responsibilities

• Support pupil learning
• Support& communicate clearly with teachers
• Support behaviour management
• Initiate appropriate interaction with pupils
• To gain knowledge of specific pupils weaknesses/ strengths

Key Achievements

• Managed to gain respect and understanding from a known difficult pupil
• Successfully supported a Key Stage3 pupil that found reading difficult
• Identified pupils' specific needs.

Key Responsibilities

• Plan and schedule work to relevant trade colleagues
• Make contact with occupants or client with regards to booking in jobs
• Ensure all properties are ready for use and compliant with Health and Safety legislation prior to the clients move in date

Key Achievements

• Managed to have the void properties ready for the clients to move into on time
• Successfully learnt how to use our clients interface alongside Outlook and Excel to conduct my daily tasks and duties.

Key Responsibilities

• Help pupils develop confidence
• Help pupils develop their reading - Work on a one to one basis with pupils.

Key Achievements

• Collaborated with teachers to ascertain individual reading requirements for the pupils and successfully implemented them.
• Successfully implemented the of use word recognition and picture cues
• Managed to help pupils reach their target reading age.

Key Responsibilities

• Meeting and greeting customers
• Keeping the reception area tidy
• Taking bookings in person and over the phone using the computer booking system Cashiering
• Dealing with queries and complaints from customers and suppliers
• Dealing with general hygiene and cleanliness of the sun beds and shop

Key Achievements

• Managed to build a rapport with customers
• Exceeded sales targets in selling courses for sun bed sessions
• Successfully introduced half price Sunday sessions

Key Responsibilities

• Cashiering - taking payments at the tills.
• Provided assistance to customers. Educated customers on promotions, offers and special events to enhance product sales.
• Answering customer queries
• Tidying up of shop floor

Key Achievements

• Exceeding targets for level of service during peak hours
• Exceeding sales targets on every shift
• Built a rapport with regular customers

Key Responsibilities

• Answering the phone and dealing with general customer enquiries
• Ordering brochures
• Designing and arranging the shop's displays

Key Achievements

• Successfully managed to learn how to translate flight details
• Successfully learnt how to take bookings for air and rail travel
• Successfully learnt how to check flight details using the computer system and software package.

Key Responsibilities

• Taking orders& dealing with customers face to face
• Maintaining stock supplies on the shop floor
• Maximised and maintained restaurant cleanliness
• Operated cash register to take payments and process orders.

Key Achievements

• Exceeded my sales targets on every Saturday shift
• Gained promotion after only three weeks service to a Drive Thru Team Member
• Trained in food safety and hygiene practices
• Prepared food and beverages within target timeframes
• Achieved excellent customer service by greeting customers and meeting quality expectations.