Alison Jones

Hybrid working Admin Officer within APHA Wales Field Services, undertaking administrative duties to implement Welsh Government and Defra policies.

My role involves a wide range of administrative functions including being responsible for administrative procedures, updating and reporting management information and inputting data into IT data capture systems. Liaising with the public, delivery partners and colleagues via telephone, email, in writing and in person and providing them with advice and guidance on policies and procedures. Directly involved with the removal and slaughter of animals for welfare reasons and disease control purposes. The environment is fast-paced and target-driven, within which I deliver a professional and efficient customer service, working collaboratively with a diverse range of colleagues to meet delivery targets..

My role involved providing a high-quality service by telephone to new benefit claimants. Responsible for resolving both simple and complex issues for a whole range of customers, as well as completing office administrative tasks. Ensuring accurate data inputting with attention to detail and appropriate management of call lengths and call quality.