Alison Harris

Reception duties:

- walk in and ambulance booking in process

- general administrative functions

- greet and respond to all patients and visitor enquiries (both face to face and via the telephone)

-respond to emails from GPs on our secure nhs.net

-upload any failed ambulance sheets to oceano

-utilise all appropriate information systems (PAS, ICE, Bedview, Oceano, Mobimed, Adastra) this helps with the booking in process and also with any queries patients may have or finding where patients have moveed onto after the emergency department

-support Clinical staff with administrative duties as and when required, including management of confidential waste. Scan on all patient notes once they have been discharged to oceano

-liaise with Nurse in Charge (NIC) to ascertain current priorities and issues when working in clinical areas.

-provide induction training support to all new members of staff as and when required by your line manager.

I have and still love working in the fast paced emergency department. It is deeply rewarding because you are the compassionate first point of contact. You get to provide reassurance to frightened people, and directly support a fast-paced medical team during crucial life events.

• Within this role I assisted with planning, preparation of work programmes for individuals and groups of pupils and prepare resources to support learning, creating classroom and other displays (using a variety of different IT skills and Microsoft Word), plan and prioritise regular and irregular tasks, maintain confidentiality inside and outside the workplace, motivate pupils to learn, clarify and explain instructions to pupils, as well as offer support to vulnerable children who find school difficult. I help reduce the class teacher workload by helping with feedback marking when working with groups of children and for whole class lessons, scribe for class teacher during lessons, contribute ideas, support children and teach the whole class when needed. Office duties I partake in are: phoning parents and organising school trips, photocopying, producing risk assessments for school activities, laminating, getting paperwork up to date for daily interventions given, updating children's progress on an Excel database, taking control of our online reading systems and general organisation of the classroom.

• This was short term to gain experience and confidence after having time off to look after my three children.
• I worked with the elderly patients and on the maternity ward; cleaning, damp dusting, making beds, re-stocking ward units, meal time assistance and help with feeding, supporting staff and keeping patients company. This was very rewarding.

• Within this job, alongside general admin, I producing apprenticeshp certificates to relevant colleges/individuals, photocopying, sorting of post, attending meetings and taking minutes. This progressed to being a person assistant to one of the managers; touch typing of letters and agendas, making appointments (oversee managers diary), filing and any other admin duties needed.